Pramitha Udupa is a Principal Product Manager in the Jira Service Management team, with a diverse product background spanning enterprise and consumer businesses. She is passionate about customer-centric product development, simplifying complex problems, and creating experiences that have a meaningful impact.

At Atlassian, her current focus is Proactive Service Management (PSM), helping transform IT support from a reactive, ticket-driven model to a proactive experience where issues can be detected and resolved before they impact employees. She enjoys working across product, engineering, design, customers, and partners to bring new ideas from concept to reality.

When she’s not thinking about products, Pramitha can usually be found running, swimming, travelling, or spending time with her family. She enjoys being outdoors and is always happy to swap notes on running routes, travel recommendations, or interesting product ideas.