Jira Service Management Webinars

Our Lightning Talks are back by popular demand! Register for the new series to get tips, demos, and exclusive content. 

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About

Check out this free webinar series designed to help you unlock high-velocity teams with Jira Service Management. We’ll cover deep dives into IT service management (ITSM) practices, tips and tricks, use case spotlights, and more.

The Lightning Talks

Join us for new episodes, starting on November 17th. Plus, catch already released episodes on-demand.

Empower every team to deliver great service fast

Get tips to help your employees or customers request and get help quickly, from any team in your organization.

Make work visible

See how to get the context and insights you need to move fast and make better decisions.

Boost efficiency across your organization

Learn how to reduce manual processes and accelerate the flow of work between Dev, IT, and business teams.

Watch from anywhere

Access our Lightning Talks from anywhere for free.

Episodes

Scroll to the right to view all available sessions. 

AMER / EMEA broadcasts launch at 10:00 AM PST & APAC broadcasts launch at 10:00 AM AEDT.

Thursday, November 18, 2021 AT 10:00 AM AEDT
Taking Jira Service Management Premium to the next level with automation

Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.

Wednesday, December 1, 2021 AT 10:00 AM PST
Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management, including group approvals, change calendar, and identifying relationships between incidents and changes.

Wednesday, January 12, 2022 AT 10:00 AM PST
[AMER Broadcast] Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Thursday, January 13, 2022 AT 10:00 AM AEDT
[APAC Broadcast] Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Wednesday, January 19, 2022 AT 10:00 AM PST
[AMER Broadcast] Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

Thursday, January 20, 2022 AT 10:00 AM AEDT
[APAC Broadcast] Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

Wednesday, February 9, 2022 AT 10:00 AM PST
[AMER Broadcast] How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

Thursday, February 10, 2022 AT 10:00 AM AEDT
[APAC Broadcast] How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

Wednesday, February 16, 2022 AT 10:00 AM PST
[AMER Broadcast] How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Thursday, February 17, 2022 AT 10:00 AM AEDT
[APAC Broadcast] How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Wednesday, March 2, 2022 AT 10:00 AM PST
[AMER Broadcast] Unlocking the power of knowledge management

Dive deep into Jira Service Management’s native knowledge management capabilities and learn how to leverage the power of Confluence to help your teams collaborate seamlessly.

Thursday, March 3, 2022 AT 10:00 AM AEDT
[APAC Broadcast] Unlocking the power of knowledge management

Dive deep into Jira Service Management’s native knowledge management capabilities and learn how to leverage the power of Confluence to help your teams collaborate seamlessly.

Friday, November 13, 2020 AT 10:00 AM PST
Introducing Jira Service Management

Join this 20-minute webinar to learn all about Jira Service Management, the new ITSM capabilities, and get all of your questions answered by our in-house experts!

Wednesday, December 2, 2020 AT 10:00 AM PST
Deep Dive into Change Management

Join this webinar to learn how to get started with the new change management capabilities in Jira Service Management.

Wednesday, December 9, 2020 AT 10:00 AM PST
How high-velocity teams get value from Jira Service Management Premium

Accelerate IT transformation by finally breaking free of legacy ITSM solutions. Adopt Jira Service Management Premium to scale future-proof practices, such as modern incident and change management.

Wednesday, January 20, 2021 AT 10:00 AM PST
Exclusive: Live ITSM Expert Panel

Ever wanted to sit down with an Atlassian ITSM expert? Well now is your chance! Join us for this exclusive webinar where you can ask your burning IT Service Management questions to our expert IT panel.

Wednesday, February 17, 2021 AT 10:00 AM PST
Common Use Cases & Top Tips

We reveal the most common ways Jira Service Management is used by our customers from our in-house ITSM expert, Ken Connally.

Wednesday, April 7, 2021 AT 10:00 AM PDT
Mindville Insight for Jira Service Management Data Center

Join this webinar to learn how to get started with Mindville Insight for Jira Service Management Data Center.

Wednesday, April 7, 2021 AT 10:00 AM PDT
Deep dive into Asset & Configuration Management with Mindville Insight

Walk through Mindville Insight, Atlassian’s asset and configuration management solution, now part of Jira Service Management Cloud Premium & Enterprise plans!

Thursday, November 18, 2021 AT 10:00 AM AEDT
Taking Jira Service Management Premium to the next level with automation

Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.

Wednesday, December 1, 2021 AT 10:00 AM PST
Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management, including group approvals, change calendar, and identifying relationships between incidents and changes.

Wednesday, January 12, 2022 AT 10:00 AM PST
[AMER Broadcast] Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Thursday, January 13, 2022 AT 10:00 AM AEDT
[APAC Broadcast] Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Wednesday, January 19, 2022 AT 10:00 AM PST
[AMER Broadcast] Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

Thursday, January 20, 2022 AT 10:00 AM AEDT
[APAC Broadcast] Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

Wednesday, February 9, 2022 AT 10:00 AM PST
[AMER Broadcast] How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

Thursday, February 10, 2022 AT 10:00 AM AEDT
[APAC Broadcast] How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

Wednesday, February 16, 2022 AT 10:00 AM PST
[AMER Broadcast] How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Thursday, February 17, 2022 AT 10:00 AM AEDT
[APAC Broadcast] How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Wednesday, March 2, 2022 AT 10:00 AM PST
[AMER Broadcast] Unlocking the power of knowledge management

Dive deep into Jira Service Management’s native knowledge management capabilities and learn how to leverage the power of Confluence to help your teams collaborate seamlessly.

Thursday, March 3, 2022 AT 10:00 AM AEDT
[APAC Broadcast] Unlocking the power of knowledge management

Dive deep into Jira Service Management’s native knowledge management capabilities and learn how to leverage the power of Confluence to help your teams collaborate seamlessly.

FAQ

Episodes are free, so any colleagues or peers may register to access the sessions.

Your registration provides access to all the sessions, though you are not required to watch every session.

Sessions will be available in English, and will feature English captions only.

Sessions will broadcast twice with live chat at globally friendly times before moving to on-demand.

  • Broadcast 1: 10:00am PT/ 7:00pm CET
  • Broadcast 2: 10:00am AEDT/ 3:00pm PT

Please reach out to webinars@atlassianevents.com with any questions you have around registration, technical support, and more.

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New episode released

Better together: incident and change management is now available.