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Common Use Cases & Top Tips

We reveal the most common ways Jira Service Management is used by our customers from our in-house ITSM expert, Ken Connally.

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Complete guide to Atlassian for ITSM

Jira Service Management product guide

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Episodes

Scroll to the right to view all available sessions. 

How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management, including group approvals, change calendar, and identifying relationships between incidents and changes.

Taking Jira Service Management Premium to the next level with automation

Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.

Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

Supercharging your service management frontline with conversational ticketing

Join us for a webinar to learn about the power of Slack and Microsoft Teams-native service management. We’ll show you how Jira Service Management and Halp’s conversational ticketing functionality enables you to meet help-seekers where they already work to capture and manage requests with ease.

On Demand
How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

On Demand
How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

On Demand
Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management, including group approvals, change calendar, and identifying relationships between incidents and changes.

On Demand
Deep dive into Asset & Configuration Management with Mindville Insight

Walk through Mindville Insight, Atlassian’s asset and configuration management solution, now part of Jira Service Management Cloud Premium & Enterprise plans!

On Demand
Mindville Insight for Jira Service Management Data Center

Join this webinar to learn how to get started with Mindville Insight for Jira Service Management Data Center.

On Demand
Common Use Cases & Top Tips

We reveal the most common ways Jira Service Management is used by our customers from our in-house ITSM expert, Ken Connally.

On Demand
Exclusive: Live ITSM Expert Panel

Ever wanted to sit down with an Atlassian ITSM expert? Well now is your chance! Join us for this exclusive webinar where you can ask your burning IT Service Management questions to our expert IT panel.

On Demand
How high-velocity teams get value from Jira Service Management Premium

Accelerate IT transformation by finally breaking free of legacy ITSM solutions. Adopt Jira Service Management Premium to scale future-proof practices, such as modern incident and change management.

On Demand
Deep Dive into Change Management

Join this webinar to learn how to get started with the new change management capabilities in Jira Service Management.

On Demand
Introducing Jira Service Management

Join this 20-minute webinar to learn all about Jira Service Management, the new ITSM capabilities, and get all of your questions answered by our in-house experts!

Thursday, December 16, 2021 On Demand
Taking Jira Service Management Premium to the next level with automation

Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.

Wednesday, January 12, 2022 On Demand
Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Wednesday, January 19, 2022 On Demand
Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

Tuesday, April 26, 2022 On Demand
Supercharging your service management frontline with conversational ticketing

Join us for a webinar to learn about the power of Slack and Microsoft Teams-native service management. We’ll show you how Jira Service Management and Halp’s conversational ticketing functionality enables you to meet help-seekers where they already work to capture and manage requests with ease.

FAQ

Episodes are free, so any colleagues or peers may register to access the sessions.

Your registration provides access to all the sessions, though you are not required to watch every session.

Sessions will be available in English, and will feature English captions only.

Sessions will broadcast twice with live chat at globally friendly times before moving to on-demand.

  • Broadcast 1: 10:00am PT/ 7:00pm CET
  • Broadcast 2: 10:00am AEDT/ 3:00pm PT

Please reach out to webinars@atlassianevents.com with any questions you have around registration, technical support, and more.