Team '26 | Atlassian

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Optimizing employee support with AI agents

AI is rewriting the rules of employee service – is your team ready? Go beyond the hype and see how AI agents can deliver faster, more personal support while reducing load on your teams.

In this session, we'll deep dive into the art of the possible with Rovo Service, Service Collection's powerful AI agent for employee support, including how to unlock accelerated request resolution, seamless self-service, and intelligent employee onboarding workflows. We’ll demo top use cases and walk through practical, step‑by‑step ways to deploy AI agents for faster response times, less manual work, and better outcomes – so your team can focus on higher‑value work.

Whether you’re just starting your AI journey or looking to scale existing initiatives, you’ll leave with actionable patterns, guardrails, and next steps to navigate the evolving landscape of AI-powered employee service with confidence.

Optimizing employee support with AI agents

AI is rewriting the rules of employee service – is your team ready? Go beyond the hype and see how AI agents can deliver faster, more personal support while reducing load on your teams.