Learn the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a postmortem with a focus on improving based on patterns and feeding back into the software development process.

During this course you’ll learn how Jira Service Management—including Opsgenie and Insight—can be used with these tools to resolve incidents:

• Bitbucket
• Statuspage
• Zoom
• Slack
• Atlassian Team Playbook

Get hands-on experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to create a self-service knowledge base, automate common tasks, and how best practices can improve your service request management process.

This course covers both IT and business use cases, incorporating enterprise service management practices. Learn how Jira Service Management, including Insight, is used for asset management, and how Confluence is used for knowledge management. You’ll also see how to create and interpret Jira Service Management reports to gain insights for improving your process.

If you use a Git repository for version control, this hands-on course will take you to the next level by showing you how to implement a CI/CD solution with Bitbucket Pipelines. You’ll learn how to integrate testing and third party tools into your pipeline, and how to deploy your pipeline to AWS. In the course labs, you’ll automate the build and test process and see firsthand how you can release better software, more frequently.

Learn to configure and administer Insight to effectively manage your Enterprise assets (EAM) and IT assets (ITAM), and leverage its CMDB capabilities. You’ll explore Insight’s flexible custom fields and automation to customize Insight for your organization’s resources and processes. You’ll also learn to configure advanced integrations to synchronize Insight with data from external systems.

In this training course, you’ll get hands-on experience performing important Jira administrator tasks. Configure Jira, manage users, apply global permissions, create new projects, update workflows, and control access to your products. Through real-world business scenarios, you’ll learn tips and best practices to ensure your success as a Jira administrator.

This hands-on training course prepares you to manage and configure classic projects in Jira Software and partner effectively with Jira administrators. It covers all the tasks and best practices used in the creation, configuration, and maintenance of projects in Jira. It also covers topics that go beyond the scope of what project administrators can do. Learn how project administration is tied to Jira administration and the importance of maintaining the health of the system as a whole.

This certification bundle is meant to prepare you for the ACP-620 exam (for cloud customers). When you purchase this bundle, you will also receive a voucher for the certification exam.

This hands-on training in Advanced Roadmaps for Jira teaches roadmapping for the enterprise. Learn to create reliable plans for your teams' work in an ever-changing environment, maintaining one source of truth. You’ll learn how auto scheduler can be used to build plans in the Advanced Roadmaps sandbox, and then how to experiment with “what-if” scenarios—adjusting scope, resources, and time—to improve your long-term planning effectiveness. Get confident with your skills to forecast plans across multiple projects before committing them to your teams' Jira boards.

Your organization has embraced agile and it is working well across your individual teams. Now you need to scale Agile to manage multiple products and teams. Your core team has been trained and you’ve selected your scaled agile framework, now you’re ready to bring the rest of your organization up to speed on Jira Align.

In this course, you’ll learn to use Jira Align at the program level and how to plan for and manage your Program Increment (PI). You’ll also learn how to implement your agile at scale framework using Jira Align.

Get a foundation for Atlassian’s approach to DevOps with this hands-on course. Intended for the technical and non-technical alike, you will go beyond Jira alone to experience the DevOps workflow in Jira, Bitbucket, Jira Service Management, and other third-party tools. Experience how to integrate a Jira project with a code repository, view commits, branches, and pull requests in Jira, view release information in Jira, use Jira automation with DevOps triggers, and much more.

Note: This is not an "Introduction to DevOps" course. Foundational DevOps concepts will only be covered at a very high level.

This hands-on course is an introduction to creating a service desk for your customers and managing a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, using a linked knowledge base, adding participants, and automating your service project. The course includes a variety of business use cases to assist you in understanding how to manage a service project, and best practices are emphasized for each topic.

Learn the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a postmortem with a focus on improving based on patterns and feeding back into the software development process.

During this course you’ll learn how Jira Service Management—including Opsgenie and Insight—can be used with these tools to resolve incidents:

• Bitbucket
• Statuspage
• Zoom
• Slack
• Atlassian Team Playbook

Get hands-on experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to create a self-service knowledge base, automate common tasks, and how best practices can improve your service request management process.

This course covers both IT and business use cases, incorporating enterprise service management practices. Learn how Jira Service Management, including Insight, is used for asset management, and how Confluence is used for knowledge management. You’ll also see how to create and interpret Jira Service Management reports to gain insights for improving your process.

If you use a Git repository for version control, this hands-on course will take you to the next level by showing you how to implement a CI/CD solution with Bitbucket Pipelines. You’ll learn how to integrate testing and third party tools into your pipeline, and how to deploy your pipeline to AWS. In the course labs, you’ll automate the build and test process and see firsthand how you can release better software, more frequently.

Learn to configure and administer Insight to effectively manage your Enterprise assets (EAM) and IT assets (ITAM), and leverage its CMDB capabilities. You’ll explore Insight’s flexible custom fields and automation to customize Insight for your organization’s resources and processes. You’ll also learn to configure advanced integrations to synchronize Insight with data from external systems.