Ryan Counts
Ryan Counts
Sr. Solution Engineer
Atlassian
Ryan is a Senior Solution Engineer at Atlassian, specializing in ITSM. In his 20+ years of experience in the industry, Ryan has worked his way up from service desk engineer to running support, service desk, and solution implementation teams at multiple organizations spanning the ITSM and ITOM markets. He enjoys helping organizations develop a strategy for improving their approaches to IT Service Management and Enterprise Service Management.

Ryan’s Sessions
10:45 AM-11:30 AM BST
Customers unplugged: Fireside chat featuring - Arvato Systems
Johannes Siebzehnrübl, COO, Arvato
Cameron Deatsch, Chief Revenue Officer, Atlassian
10:45 AM-11:30 AM BST
Customers unplugged: Fireside chat featuring - Edenred
Camelia Bordencea, Jira Administrator, Edenred
Razvan Nechifor, Jira Squad Leader, Edenred
Cameron Deatsch, Chief Revenue Officer, Atlassian
9:00 AM-10:00 AM GMT
Delivery
9:00 AM-7:00 PM GMT
Partner Accelerate
9:30 AM-10:30 AM GMT
Groove is in the heart
Cameron Deatsch, Chief Revenue Officer, Atlassian
Ko Mistry, Head of Global Channels, Atlassian
Edwin Wong, Head of Product Management, IT Solutions, Atlassian
Amita Abraham, Head of Product Marketing, Atlassian
9:30 AM-10:30 AM GMT
Groove is in the heart
Cameron Deatsch, Chief Revenue Officer, Atlassian
Ko Mistry, Head of Global Channels, Atlassian
Edwin Wong, Head of Product Management, IT Solutions, Atlassian
Amita Abraham, Head of Product Marketing, Atlassian
10:00 AM-11:00 AM GMT
Sales
10:00 AM- GMT
Fireside chat on-demand digital feature
Valgeir Sigurðsson, Sr. Application Engineer, Össur
Rob Crompton, Head of Service Management, The Very Group
Digital & on-demand
10:00 AM- GMT
Customers unplugged: Fireside chat
Valgeir Sigurðsson, Sr. Application Engineer, Össur
Rob Crompton, Head of Service Management, The Very Group
In-person & digital
10:00 AM-10:45 AM GMT
Atlassian ITSM: Get in the groove
Joff Redfern, Chief Product Officer, Atlassian
Molly Bronstein, Head of Product Marketing, Jira Service Management, Atlassian
Shihab Hamid, Head of Product, Jira Service Management, Atlassian
12:00 PM-12:45 PM GMT
Jira Service Management’s chart-topping hits
Vincent Wong, Principal Product Manager, Jira Service Management, Atlassian
Emily Dang, Product Marketing Manager, Atlassian
2:30 PM-3:30 PM GMT
Rock-star tips to power up Jira Service Management
Ryan Counts, Sr. Solution Engineer, Atlassian
AJ Schmalenberger, Head of Atlassian COE, Cprime
2:30 PM-3:30 PM GMT
Jamming with Assets in Jira Service Management
Kevin Patterson, Senior Solutions Engineer, ITSM, Atlassian
Doro Linneweber, Product Manager, Jira Service Management, Atlassian
Andres Santamaria, Atlassian Solution Engineer, Eficode
2:30 PM-3:30 PM GMT
Beyond IT: Empower excellent service for all teams
Paul Buffington, Principal Solution Business Strategist, Atlassian
Phill Fox, Principal Customer Success Advocate, Adaptavist
Richard Crampton, Principal Customer Success Advocate, Adaptavist
3:45 PM-4:45 PM GMT
Give your help-seekers the ultimate VIP experience
Joe Sha, Product manager, ITSM, Atlassian
Andrew Homeyer, Sr Engineering Manager, Atlassian
Erin Collins, Head of ITSM EMEA, Valiantys
3:45 PM-4:45 PM GMT
Jamming with Assets in Jira Service Management
Kevin Patterson, Senior Solutions Engineer, ITSM, Atlassian
Doro Linneweber, Product Manager, Jira Service Management, Atlassian
Andres Santamaria, Atlassian Solution Engineer, Eficode
3:45 PM-4:45 PM GMT
Software development and IT teams in harmony
Jeremy Cooley, Product Marketing Manager, ITSM, Atlassian
Jason D Cruz, Group Product Manager, Atlassian
Jan Lawrence, UK Atlassian Lead, Devoteam UK Ltd
5:00 PM-6:30 PM GMT
Rock out with will.i.am
will.i.am , Entertainer, Creative Innovator & Tech Entrepreneur,
9:00 AM-9:30 AM AEDT
ITSM Backstage Q&A
Edwin Wong, Head of Product Management, IT Solutions, Atlassian
10:14 AM-10:39 AM PST
ITSM Backstage Q&A
Ken Connally, Head of Technical Product Marketing, Atlassian
What Ryan is listening to