IN-PERSON AGENDA

08:30 - 09:55
AT INDIGO

Registration & check-in
THEATER KEYNOTES
10:00 - 10:45
indigo main stage
Atlassian ITSM: Get in the groove
Joff Redfern, Molly Bronstein, Shihab Hamid
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10:45 - 11:30
indigo main stage
Customers unplugged: Fireside chat featuring - Edenred
Camelia Bordencea, Razvan Nechifor, Cameron Deatsch
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11:30 - 12:00

Intermission
12:00 - 12:45
indigo main stage
Jira Service Management’s chart-topping hits
Vincent Wong, Emily Dang
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12:45 - 13:30

Lunch
13:30 - 14:15
Cineworld screen 16
Getting started with ESM, Service-centric IT, CMDB strategies
Dario Castagnotto, Guillermo Montoya Fanegas, Tilman Mürle, Alexander Post, Foogie Sim
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14:15 - 14:30

Intermission
BREAKOUT SESSIONS

14:30 - 15:30
AT CINEWORLD

Cineworld screen 11
Beyond IT: Empower excellent service for all teams
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Cineworld screen 12
Jamming with Assets in Jira Service Management
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Cineworld screen 16
Rock-star tips to power up Jira Service Management
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15:30 - 15:45

Intermission

15:45 - 16:45
AT CINEWORLD

Cineworld screen 16
Give your help-seekers the ultimate VIP experience
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Cineworld screen 12
Jamming with Assets in Jira Service Management
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Cineworld screen 11
Software development and IT teams in harmony
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16:45 - 17:15

Intermission
ENTERTAINMENT

18:05 - 18:45

Networking reception