Paul Buffington
Lead Principal Solutions Consultant
Atlassian
Paul Buffington is a transformational leader in Service Management, recognized for driving technology and operational excellence across global enterprises. With over 15 years of enterprise consulting experience—including the past decade at Atlassian—Paul partners with organizations to embrace modern Systems of Work that transform how service teams operate and deliver value. His expertise spans agile methodologies, DevOps frameworks, and ITIL4 practices, enabling organizations to boost operational efficiency, enhance team agility, and accelerate service delivery.
Throughout his career, Paul has guided Fortune 100 enterprises and industry leaders through complex service management transformations, helping them adopt innovative practices and achieve lasting results. He is passionate about empowering teams to co-create value, foster continuous improvement, and realize the full potential of modern service management solutions.
Before his journey in technology, Paul served thirteen years as an enlisted aviator with the United States Coast Guard, where he gained invaluable insights into teamwork and high-stakes operations. Today, he enjoys life on the Oregon coast with his family and their golden retrievers, exploring the beauty of the Pacific Northwest.
Throughout his career, Paul has guided Fortune 100 enterprises and industry leaders through complex service management transformations, helping them adopt innovative practices and achieve lasting results. He is passionate about empowering teams to co-create value, foster continuous improvement, and realize the full potential of modern service management solutions.
Before his journey in technology, Paul served thirteen years as an enlisted aviator with the United States Coast Guard, where he gained invaluable insights into teamwork and high-stakes operations. Today, he enjoys life on the Oregon coast with his family and their golden retrievers, exploring the beauty of the Pacific Northwest.
Paul’s Sessions
Hidden
pbuffington@atlassian.com
- GMT
Software development and IT teams in harmony
Jeremy Cooley,
Product Marketing Manager, Jira Service Management,
Atlassian
Jason D Cruz,
Principal Product Manager,
Atlassian
Jan Lawrence,
UK Atlassian Lead,
Devoteam UK Ltd
- GMT
Rock-star tips to power up Jira Service Management
Ryan Counts,
Sr. Solution Engineer,
Atlassian
AJ Schmalenberger,
Head of Atlassian COE,
Cprime
- GMT
Jamming with Assets in Jira Service Management Time 2 SCANNING
Kevin Patterson,
Senior Solutions Engineer, ITSM,
Atlassian
Dorothea Linneweber,
Senior Product Manager, CSM,
Atlassian
Andres Santamaria,
Atlassian Solution Engineer,
Eficode
- GMT
Jira Service Management’s chart-topping hits
Vincent Wong,
Sr. Principal Product Manager,
Atlassian
Emily Dang,
Senior Product Marketing Manager,
Atlassian
- GMT
Jamming with Assets in Jira Service Management
Kevin Patterson,
Senior Solutions Engineer, ITSM,
Atlassian
Dorothea Linneweber,
Senior Product Manager, CSM,
Atlassian
Andres Santamaria,
Atlassian Solution Engineer,
Eficode
- GMT
ITSM Fireside Chat The Very Group
Robert Chatwani,
CMO,
Atlassian
Rob Crompton,
Head of Service Management,
The Very Group
- GMT
ITSM Fireside Chat Ossur
Robert Chatwani,
CMO,
Atlassian
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
- GMT
Beyond IT: Empower excellent service for all teams
Paul Buffington,
Lead Principal Solutions Consultant,
Atlassian
Phill Fox,
Atlassian Field CTO,
The Adaptavist Group
Richard Crampton,
Principal Customer Success Advocate,
Adaptavist
In-person & digital
- GMT
Atlassian ITSM: Get in the groove
Joff Redfern,
Chief Product Officer,
Atlassian
Molly Bronstein,
Head of Product Marketing, Jira Service Management,
Atlassian
Shihab Hamid,
Head of Product, Rovo Agents,
Atlassian
- GMT
Customers unplugged: Fireside chat featuring - Edenred & Arvato Systems
Camelia Bordencea,
Jira Technical Lead,
Edenred
Razvan Nechifor,
Jira Squad Leader,
Edenred
Cameron Deatsch,
Chief Revenue Officer,
Atlassian
Johannes Siebzehnrübl,
VP / COO, Delivery Excellence,
Arvato Systems – Bertelsmann Group
- GMT
Give your help-seekers the ultimate VIP experience
Joe Sha,
Product manager, ITSM,
Atlassian
Andrew Homeyer,
Sr Engineering Manager,
Atlassian
Erin Collins,
ESM Practice Director, EMEA,
Valiantys
9:00 AM-7:00 PM GMT
Partner Accelerate
9:00 AM-10:00 AM GMT
Delivery
10:00 AM-11:00 AM GMT
Sales
10:00 AM- GMT
Fireside chat on-demand digital feature
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
Rob Crompton,
Head of Service Management,
The Very Group
Digital & on-demand
10:00 AM- GMT
Customers unplugged: Fireside chat
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
Rob Crompton,
Head of Service Management,
The Very Group
9:00 AM-9:30 AM AEDT
ITSM Backstage Q&A
Edwin Wong,
Head of Product Management, IT Solutions,
Atlassian
10:14 AM-10:39 AM PST
ITSM Backstage Q&A
Ken Connally,
Head of Technical Product Marketing,
Atlassian
What Paul is listening to