Paul Buffington
Principal Solution Business Strategist, ITSM
Atlassian
With 15 years of ITSM consulting experience, Paul Buffington is passionate about helping customers embrace new ways of working. He leads the Americas ITSM solution engineering team at Atlassian focused on ITSM and DevOps innovations that help customers transform their service management practices. They’ve found that high-performing teams redefine the shape of modern ITSM by investing in strong team culture, embracing agile practices, and establishing a team structure that ships value fast.
Paul’s Sessions
Hidden
pbuffington@atlassian.com
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Software development and IT teams in harmony
Jeremy Cooley,
Product Marketing Manager,
Atlassian
Jason D'Cruz,
Senior Product Manager,
Atlassian
Janine Lawrence,
UK Atlassian Practice Lead,
Devoteam UK
- GMT
Jira Service Management’s chart-topping hits
Vincent Wong,
Principal Product Manager, Jira Service Management,
Atlassian
Emily Dang,
Product Marketing Manager,
Atlassian
- GMT
ITSM Fireside Chat The Very Group
Robert Chatwani,
CMO,
Atlassian
Rob Crompton,
Head of Service Management,
The Very Group
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ITSM Fireside Chat Ossur
Robert Chatwani,
CMO,
Atlassian
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
In-person & digital
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Atlassian ITSM: Get in the groove
Joff Redfern,
Chief Product Officer,
Atlassian
Molly Bronstein,
Head of Product Marketing, Jira Service Management,
Atlassian
Shihab Hamid,
Head of Product Jira Service Management,
Atlassian
- GMT
Customers unplugged: Fireside chat featuring - Edenred & Arvato Systems
Camelia Bordencea,
Jira Administrator,
Edenred
Razvan Nechifor,
Jira Squad Leader,
Edenred
Cameron Deatsch,
Chief Revenue Officer,
Atlassian
Hannes Siebzehnrübl,
Chief Operating Officer, MultiCloud and Infrastructure,
Arvato Systems
- GMT
Rock-star tips to power up Jira Service Management
Ryan Counts,
Sr. Solution Engineer,
Atlassian
AJ Schmalenberger,
Head of Atlassian COE,
Cprime
- GMT
Give your help-seekers the ultimate VIP experience
Joe (Zhou) Sha,
Product,
Atlassian
Andew Homeyer,
Head of Engineering, Conversational Help,
Atlassian
Erin Collins,
Head of ITSM Practice,
Valiantys
- GMT
Jamming with Assets in Jira Service Management
Kevin Patterson,
Senior Solutions Engineer, ITSM,
Atlassian
Dorothea Linneweber,
Product Manager,
Atlassian
Andres Santamaria,
Atlassian Solution Engineer,
Eficode
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Beyond IT: Empower excellent service for all teams
Paul Buffington,
Principal Solution Business Strategist, ITSM,
Atlassian
Phill Fox,
Principal Customer Success Advocate,
Adaptavist
Richard Crampton,
Senior Solution Success Advocate,
Adaptavist
9:00 AM-10:00 AM GMT
Delivery
10:00 AM-11:00 AM GMT
Sales
Digital & on-demand
10:00 AM- GMT
Customers unplugged: Fireside chat
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
Rob Crompton,
Head of Service Management,
The Very Group
What Paul is listening to
Music
Hymn for the Weekend - Seeb Remix
Live Like You Were Dying
Live Like You Were Dying
Podcasts
B&H Photography Podcast
Outside Podcast
Outside Podcast