Joe Sha
Joe Sha
Product manager, ITSM
Atlassian
Joe Sha is the Head of Product for Conversational Help at Atlassian, leading intelligent conversational ticketing and AI products. Prior to joining Atlassian, Joe was the co-founder and CEO of YC-backed startup Percept.AI, which Atlassian acquired in 2022, building AI-powered virtual agent solutions for support teams. In his former role at Google, he led a team building conversational search capabilities for Google Home and the Android TV platform. Joe graduated from Tsinghua University and Columbia University with a research focus in machine learning. He enjoys traveling, photography, and learning latte art.

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Joe Sha, Product manager, ITSM, Atlassian
Andrew Homeyer, Sr Engineering Manager, Atlassian
Erin Collins, Head of ITSM EMEA, Valiantys
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