Ryan Counts
Ryan Counts
Sr. Solution Engineer
Atlassian
Ryan is a Senior Solution Engineer at Atlassian, specializing in ITSM. In his 20+ years of experience in the industry, Ryan has worked his way up from service desk engineer to running support, service desk, and solution implementation teams at multiple organizations spanning the ITSM and ITOM markets. He enjoys helping organizations develop a strategy for improving their approaches to IT Service Management and Enterprise Service Management.

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Ryan’s Sessions
- GMT
Rock-star tips to power up Jira Service Management
Ryan Counts, Sr. Solution Engineer, Atlassian
AJ Schmalenberger, Head of Atlassian COE, Cprime
What Ryan is listening to