Rob Crompton
Rob Crompton
Head of Service Management
The Very Group
Currently Head of Service Management at The Very Group, which includes oversight of day to day tech operations, with a 24*7 Tech Ops Centre (SOC/NOC), Service Desk and team of Service Availability and Service Lifecycle Managers working to assure service across the TVG tech estate. Rob has worked in Service Management for 20+ years, starting in Service Desk and moving into Service Delivery and Operations, and over the years specializing in service improvement outsource partner management, tech operations and more latterly building a new service team to work in the new Agile delivery world.
Rob’s Sessions
- BST
Software development and IT teams in harmony
Jeremy Cooley, Product Marketing Manager, ITSM, Atlassian
Jason D Cruz, Group Product Manager, Atlassian
Jan Lawrence, UK Atlassian Lead, Devoteam UK Ltd
- BST
Rock-star tips to power up Jira Service Management
Ryan Counts, Sr. Solution Engineer, Atlassian
AJ Schmalenberger, Head of Atlassian COE, Cprime
- BST
Jamming with Assets in Jira Service Management Time 2 SCANNING
Kevin Patterson, Senior Solutions Engineer, ITSM, Atlassian
Dorothea Linneweber, Product Manager, Jira Service Management, Atlassian
Andres Santamaria, Atlassian Solution Engineer, Eficode
- BST
Jira Service Management’s chart-topping hits
Vincent Wong, Principal Product Manager, Jira Service Management, Atlassian
Emily Dang, Product Marketing Manager, Atlassian
- BST
Jamming with Assets in Jira Service Management
Kevin Patterson, Senior Solutions Engineer, ITSM, Atlassian
Dorothea Linneweber, Product Manager, Jira Service Management, Atlassian
Andres Santamaria, Atlassian Solution Engineer, Eficode
- BST
ITSM Fireside Chat The Very Group
Robert Chatwani, CMO, Atlassian
Rob Crompton, Head of Service Management, The Very Group
- BST
ITSM Fireside Chat Ossur
Robert Chatwani, CMO, Atlassian
Valgeir Sigurðsson, Sr. Application Engineer, Össur
- BST
Beyond IT: Empower excellent service for all teams
Paul Buffington, Principal Solutions Consultant, ITSM, Atlassian
Phill Fox, Principal Customer Success Advocate, Adaptavist
Richard Crampton, Principal Customer Success Advocate, Adaptavist
In-person & digital
- BST
Atlassian ITSM: Get in the groove
Joff Redfern, Chief Product Officer, Atlassian
Molly Bronstein, Head of Product Marketing, Jira Service Management, Atlassian
Shihab Hamid, Head of Product, Jira Service Management, Atlassian
- BST
Customers unplugged: Fireside chat featuring - Edenred & Arvato Systems
Camelia Bordencea, Jira Administrator, Edenred
Razvan Nechifor, Jira Squad Leader, Edenred
Cameron Deatsch, Chief Revenue Officer, Atlassian
Johannes Siebzehnrübl, COO, Arvato
- BST
Give your help-seekers the ultimate VIP experience
Joe Sha, Product manager, ITSM, Atlassian
Andrew Homeyer, Sr Engineering Manager, Atlassian
Erin Collins, Global Head of ITSM, Valiantys
9:00 AM-7:00 PM BST
Partner Accelerate
9:00 AM-10:00 AM GMT
Delivery
10:00 AM-11:00 AM GMT
Sales
10:00 AM- GMT
Fireside chat on-demand digital feature
Valgeir Sigurðsson, Sr. Application Engineer, Össur
Rob Crompton, Head of Service Management, The Very Group
Digital & on-demand
10:00 AM- GMT
Customers unplugged: Fireside chat
Valgeir Sigurðsson, Sr. Application Engineer, Össur
Rob Crompton, Head of Service Management, The Very Group
9:00 AM-9:30 AM AEDT
ITSM Backstage Q&A
Edwin Wong, Head of Product Management, IT Solutions, Atlassian
10:14 AM-10:39 AM PST
ITSM Backstage Q&A
Ken Connally, Head of Technical Product Marketing, Atlassian
What Rob is listening to