Rachid Laghzaouni
Rachid Laghzaouni
PMO Tools Owner
SGDBF
Rachid is responsible for PMO Tools at Saint-Gobain Distribution Batiment France (SGDBF), where he recently completed a successful implementation of Jira Service Management for SGDBF’s IT department. His expertise is in project management assistance for the implementation of complex deployment projects. Rachid holds a Master's Degree in Computer Science from the University of Nancy and is trilingual in English, French, and Arabic.

Rachid’s Sessions
- BST
Software development and IT teams in harmony
Jeremy Cooley, Product Marketing Manager, ITSM, Atlassian
Jason D Cruz, Group Product Manager, Atlassian
Jan Lawrence, UK Atlassian Lead, Devoteam UK Ltd
- BST
Rock-star tips to power up Jira Service Management
Ryan Counts, Sr. Solution Engineer, Atlassian
AJ Schmalenberger, Head of Atlassian COE, Cprime
- BST
Jamming with Assets in Jira Service Management Time 2 SCANNING
Kevin Patterson, Senior Solutions Engineer, ITSM, Atlassian
Doro Linneweber, Product Manager, Jira Service Management, Atlassian
Andres Santamaria, Atlassian Solution Engineer, Eficode
- BST
Jira Service Management’s chart-topping hits
Vincent Wong, Senior Principal Product Manager, Atlassian
Emily Dang, Product Marketing Manager, Atlassian
- BST
Jamming with Assets in Jira Service Management
Kevin Patterson, Senior Solutions Engineer, ITSM, Atlassian
Doro Linneweber, Product Manager, Jira Service Management, Atlassian
Andres Santamaria, Atlassian Solution Engineer, Eficode
- BST
ITSM Fireside Chat The Very Group
Robert Chatwani, CMO, Atlassian
Rob Crompton, Head of Service Management, The Very Group
- BST
ITSM Fireside Chat Ossur
Robert Chatwani, CMO, Atlassian
Valgeir Sigurðsson, Sr. Application Engineer, Össur
- BST
Beyond IT: Empower excellent service for all teams
Paul Buffington, Principal Solution Business Strategist, Atlassian
Phill Fox, Principal Customer Success Advocate, Adaptavist
Richard Crampton, Principal Customer Success Advocate, Adaptavist
In-person & digital
- BST
Atlassian ITSM: Get in the groove
Joff Redfern, Chief Product Officer, Atlassian
Molly Bronstein, Head of Product Marketing, Jira Service Management, Atlassian
Shihab Hamid, Head of Product, Jira Service Management, Atlassian
- BST
Customers unplugged: Fireside chat featuring - Edenred & Arvato Systems
Camelia Bordencea, Jira Administrator, Edenred
Razvan Nechifor, Jira Squad Leader, Edenred
Cameron Deatsch, Chief Revenue Officer, Atlassian
Johannes Siebzehnrübl, COO, Arvato
- BST
Give your help-seekers the ultimate VIP experience
Joe Sha, Product manager, ITSM, Atlassian
Andrew Homeyer, Sr Engineering Manager, Atlassian
Erin Collins, Head of ITSM EMEA, Valiantys
9:00 AM-7:00 PM BST
Partner Accelerate
9:00 AM-10:00 AM GMT
Delivery
10:00 AM-11:00 AM GMT
Sales
10:00 AM- GMT
Fireside chat on-demand digital feature
Valgeir Sigurðsson, Sr. Application Engineer, Össur
Rob Crompton, Head of Service Management, The Very Group
Digital & on-demand
10:00 AM- GMT
Customers unplugged: Fireside chat
Valgeir Sigurðsson, Sr. Application Engineer, Össur
Rob Crompton, Head of Service Management, The Very Group
9:00 AM-9:30 AM AEDT
ITSM Backstage Q&A
Edwin Wong, Head of Product Management, IT Solutions, Atlassian
10:14 AM-10:39 AM PST
ITSM Backstage Q&A
Ken Connally, Head of Technical Product Marketing, Atlassian
What Rachid is listening to