In this case study session, we explore how a Jira administrator and Scrum Leader at an international fintech company chose automation tools to improve how Jira was applied in development and operational teams. We'll cover topics that Jira administrators face every day, including: how automation effectively tackles predefined actions and certain transitions; vulnerability and security escalation; and ways to reduce the cost of technology by leveraging code-free workflows. After attending this session, you'll know how to use automation to reduce tech debt, optimize complex approvals, and minimize backlog requests.