Find your team’s rhythm and unlock legendary service management.
Get the most out of fan-favorite tools
Stage dive into Jira Service Management and other powerful tools, and discover practical tips and the latest updates.
Meet 'n greet local IT rock stars and peers
Go behind the scenes with “unplugged” local customer sessions and network with Atlassian leaders in your region.
Book a front row seat to the future of ITSM
Empower development, IT, and business teams to deliver legendary service experiences through autonomy and alignment.
Power up your skills
Make your own playlist of diverse breakout sessions and demos. Get actionable tips and tricks for more powerful and efficient change, asset, and incident management.


19 June 2023 - Central European Summer Time (CEST)
8:15 - 9:00


9:00 - 9:30
Atlassian ITSM: Get in the groove
Daniel Kuperman (Atlassian)

Much like in music, development, IT, and business teams, each with their own unique rhythms, have to work perfectly in sync to create truly special experiences. Hear how Atlassian is reimagining service management so your teams are empowered to work at their own tempo, while aligning to the rhythms of those around them. The result? Amazing service experiences, where your customers and employees feel the groove too.

9:30 - 10:00
Customers unplugged: Fireside chat featuring Big Dutchman
*Session will be presented in German, English closed captions will be available.
Sebastian Eggers (Atlassian), Bernhard Brüse (Big Dutchman)

Learn how customers collaborated cross-functionally across development, operations, and business teams to create harmony and performance improvements across their business. (Please note that this session will be presented in German. English closed captions will be available.)

10:00 - 10:30
Jira Service Management’s chart-topping hits
Florian Jacobs (Atlassian)

Join us for an in-depth look at recent advancements in Jira Service Management. We’ll focus on updates that will help you deliver exceptional service experiences, rapidly resolve incidents, seamlessly deploy changes, and respond to requests at scale. Discover how to get your service to the top of the charts and ensure your development, IT operations, and business teams are jamming together.

10:45 - 11:30
Beyond IT: Empower excellent service for all teams
Erin Collins (Valiantys)

The majority of Jira Service Management portals are created by non-IT teams. In fact, before we even heard the phrase “Enterprise Service Management,” we noticed customers using Jira Service Management for HR, facilities, marketing, and more. In this session, we'll walk through real use cases that show how you can extend excellent service from all kinds of teams.

Jamming with Assets in Jira Service Management
Andreas Krupp (catworkx)

Asset and configuration management sets the stage for a smooth service experience. Discover how to tap into the full potential of Assets in Jira Service Management. From tips for getting started to specific use cases and effective automation, we’ll show you how to rock your asset and configuration management strategy.

11:45 - 12:30
Don’t miss a beat: Managing incidents with Jira Service Management
Deniz Timartas (VenITure - Part of The Adaptavist Group)

Incidents and downtime are inevitable and costly for any organization. How do you keep your teams on the same beat and find calm through the chaos? Whether you’re new to incident management or trying to tweak a sophisticated, long-running process, this talk is for you. We’ll cover tips that are battle-proven and endorsed by real-life incident managers.

Best practices for a successful Jira Service Management implementation *Session will be presented in German, English closed captions will be available
Martin Böhme (Communardo)

Whether you’re a novice considering a fresh Jira Service Management implementation or an experienced user aiming to optimize your existing setup, this session will give you the knowledge you need to unlock the full potential of Jira Service Management in your organization - from tried and true practices to boosting efficiencies. (Please note that this session will be presented in German. English closed captions will be available.)

12:30 - 13:30

Closing lunch and networking



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Join us at The Charles Hotel. Set within the lush Lenbachgärten quarter and close to the historic Königsplatz, guests can stroll to many of Munich’s historic sites and museums.