Looking for the in-person agenda? Click here.
9 - 9:55 GMT
Digital doors open
9:55 - 10 GMT
Welcome
10 - 10:45 GMT
Atlassian ITSM: Get in the groove
Think back to your favorite concert. Or to a moment where you found yourself immersed in a favorite song. The rhythm. The ebb and flow. You can hear it. Feel it. The groove that runs through it all. Magical.
Much like in music, development, IT, and business teams, each with their own unique rhythms, have to work perfectly in sync to create truly special experiences.
Hear how Atlassian is reimagining service management so your teams are empowered to work at their own tempo, while aligning to the rhythms of those around them.
The result? Amazing service experiences, where your customers and employees feel the groove too.
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82823
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10:45 - 11:30 GMT
Customers unplugged: Fireside chat featuring - Edenred
Learn how customers collaborated cross-functionally across development, operations, and business teams to create harmony and performance improvements across their business.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
*/session-date/*
*/session-c_29461/*
Customers unplugged: Fireside chat featuring - Arvato Systems
Hear firsthand accounts of the benefits customers like you have experienced since implementing Jira Service Management.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
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*/session-c_29461/*
Fireside chat on-demand digital feature
*Please make sure to look out for our exclusive digital fireside chat with Valgeir Sigurðsson and Rob Crompton available on-demand starting December 8.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
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*/session-c_29461/*
Come back on 13 December and check out all of the sessions from the live, in-person event on demand.
Plus, gain access to all of our ITSM content from last year's event and Lightning Talks.
Looking for the in-person agenda? Click here.
8:45 - 9 a.m.
Digital doors open
9 - 9:30 a.m.
ITSM Backstage Q&A
Get your burning service management questions answered live by our product expert in an exclusive Q&A session.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
*/session-date/*
*/session-c_29461/*
Fireside chat on-demand digital feature
*Please make sure to look out for our exclusive digital fireside chat with Valgeir Sigurðsson and Rob Crompton available on-demand starting December 8.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
*/session-date/*
*/session-c_29461/*
After the digital broadcast, check out all of the sessions from the live, in-person event on demand. Don’t miss the keynotes and breakout sessions featuring Atlassian product experts, and learn how your peers in modern support and operations deliver exceptional service experiences.
Plus, gain access to all of our ITSM content from last year's event and Lightning Talks.
Looking for the in-person agenda? Click here.
8:45 - 9 a.m.
Digital doors open
9 - 9:02 a.m.
Welcome
9:02 - 9:47 a.m.
Atlassian ITSM: Get in the groove
Think back to your favorite concert. Or to a moment where you found yourself immersed in a favorite song. The rhythm. The ebb and flow. You can hear it. Feel it. The groove that runs through it all. Magical.
Much like in music, development, IT, and business teams, each with their own unique rhythms, have to work perfectly in sync to create truly special experiences.
Hear how Atlassian is reimagining service management so your teams are empowered to work at their own tempo, while aligning to the rhythms of those around them.
The result? Amazing service experiences, where your customers and employees feel the groove too.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
*/session-date/*
*/session-c_29461/*
9:47 - 9:48 a.m.
Intermission
9:48 - 10:10 a.m.
Customers unplugged: Fireside chat featuring - Edenred
Learn how customers collaborated cross-functionally across development, operations, and business teams to create harmony and performance improvements across their business.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
*/session-date/*
*/session-c_29461/*
10:10 - 10:14 a.m.
Intermission
10:14 - 10:39 a.m.
ITSM Backstage Q&A
Get your burning service management questions answered live by our product expert in an exclusive Q&A session.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
*/session-date/*
*/session-c_29461/*
10:39 - 10:45 a.m.
Curtain call
Fireside chat on-demand digital feature
*Please make sure to look out for our exclusive digital fireside chat with Valgeir Sigurðsson and Rob Crompton available on-demand starting December 8.
*/session-id/*
82823
*/session-webinar_url/*
*/session-start_time/*
*/session-end_time/*
*/session-date/*
*/session-c_29461/*
After the digital broadcast, check out all of the sessions from the live, in-person event on demand. Don’t miss the keynotes and breakout sessions featuring Atlassian product experts, and learn how your peers in modern support and operations deliver exceptional service experiences.
Plus, gain access to all of our ITSM content from last year's event and Lightning Talks.