Chief Operating Officer, MultiCloud and Infrastructure
Hannes is the Chief Operating Officer of Multicloud and Infrastructure at Arvato Systems. ITIL 4 and SIAM certified, he has over 23 years of IT experience working with companies in both the public and private sector. In his spare time, he enjoys photography and gardening.
Camelia is a Jira Administrator at Edenred's Digital Center, where she is responsible for handling projects regarding Atlassian solutions. Prior to her current role, she worked as an Application Manager and IT Asset Manager. Camelia enjoys learning new things and has a passion for problem-solving ways to meet client's needs.
Jira Squad Leader
Razvan is the Jira Squad Leader at Edenred’s Digital Center, a software development hub which serves business units of more than 10,000 global employees across the Edenred organization. He has over a decade’s worth of experience administering Atlassian tools, including Cloud migrations, for businesses in a variety of industries.
Entertainer, Creative Innovator & Tech Entrepreneur
Multi-platinum global music artist and creative innovator will.i.am has been recognized by seven Grammy Awards, an Emmy Award, a CLIO Award, a TIME 100 Impact Award, the World Economic Forum’s Crystal Award, and an Honorary Fellowship by the Institution of Engineering and Technology (IET). In his role as a creative consultant and Futurist to multinational corporations, NGOs and academic institutions, will.i.am has teamed with many entities, among them Accenture, Air Asia, Apple, Atom Bank, BEATS Electronics, Coca-Cola, Deutsche Telekom, Gucci, Honeywell, IBM, Intel, JPMorgan Chase, Majid Al Futtaim Group, Marvel Comics, Mercedes-Benz, Microsoft, Penguin Publishing, Pepsi, Salesforce, Sony Music/Epic Records and World Economic Forum. Highlights of his early work as a Futurist and opportunity spotter started with Beats Electronics where will.i.am became a founding equity stakeholder in the company that transformed professional audio headphones into Beats By Dre™, a best-selling global consumer electronics and fashion accessory. Beats Electronics was acquired by Apple in 2014 for US$3 billion. Leveraging his early experience in the consumer electronics industry, will.i.am continues to build and manage his own tech-based companies focused on software and operating systems incorporating AI, natural language understanding, voice computing, creativity & productivity, customer-service apps, as well as consumer-tech products. After an eight-year hiatus, in 2020 will.i.am and Black Eyed Peas topped the international music charts again with multiple hits from TRANSLATION, their modern Latin crossover album featuring collaborations with J Balvin, Shakira, Becky G, El Alfa, Maluma and Ozuna. “TRANSLATION” was lauded as one of the top chart-topping Latin albums of year with five tracks that topped the charts around the world. Black Eyed Peas’ ninth and newest album “ELEVATION” will drop on November 11, 2022. In television, his projects push the boundaries of creativity, technology, and tap the art of storytelling to engage audiences through entertainment, often incorporating technology, science and social justice themes. Since 2012 he has executive-produced and starred in prime-time specials, series and documentary programs for networks including ABC, Apple TV, BBC, Discovery Network, FOX, ITV, NBC, Nine Network (Australia), Science Channel and YouTube Learning. He currently stars as a Coach in two reality competition TV shows “The Voice UK” and “The Voice Kids UK.” He a member of the World Economic Forum’s Fourth Industrial Revolution Advisory Board and the Global Artificial Intelligence Action Alliance that monitors the impact of technology on society, people and work. He also co-chairs the World Economic Forum’s Generation AI working group that examines the interaction of AI and youth across education, play, data rights and privacy. He also chairs the World Economic Forum’s “Smart Toy Awards” that recognizes top toys that utilize AI that help improve the lives of children around the world. will.i.am’s i.am/Angel Foundation supports in-class and after-school STEAM education programs for more than 12,000 disadvantaged youth in grades K – 12. The foundation also funds the Boyle Heights STEM Magnet High School, and the i.am Scholarship program that provides gap funding to college-bound students. In 2021, the i.am/ Angel Foundation announced a major expansion of 400 new teen after-school robotics clubs within the Los Angeles Unified School District. As a member of the FIRST robotics organization’s board of directors, will.i.am also serves as a global advocate regarding the vital importance of STEAM skills development as the basis of an educated workforce that can fill the jobs of today, and tomorrow.
Senior Solutions Engineer, ITSM
Kevin Patterson is an ITSM Consultant with over 20 years experience helping organizations mature their Service Management Practices. As a member of the Jira Service Management group within the Solutions Engineering Team at Atlassian, Kevin helps organizations modernize and improve their Service Management capabilities by adopting ITIL V4 principles and practices within the Atlassian Jira Service Management platform.
Principal Solutions Engineer
With 15 years of ITSM consulting experience, Paul Buffington is passionate about helping customers embrace new ways of working. He leads the Americas ITSM solution engineering team at Atlassian focused on ITSM and DevOps innovations that help customers transform their service management practices. They’ve found that high-performing teams redefine the shape of modern ITSM by investing in strong team culture, embracing agile practices, and establishing a team structure that ships value fast.
Product Marketing Manager
Jeremy is a Product Marketing Manager on the ITSM team focused on content creation and customer onboarding. Formerly a Product Advocate at Atlassian, Jeremy has worked closely with our evaluators, helping them better understand how Jira Service Management and Confluence can unleash the potential in every team. He currently lives in Washington, D.C., and enjoys playing final fantasy, watching college football, and being a plant dad.
Senior Product Manager
Jason D'Cruz is on the Jira Service Management Product Management team at Atlassian. He specialises in using data, analytics, and insights to help cross-functional teams collaborate across Atlassian products. Based in Melbourne, Jason enjoys travelling, playing soccer, and the piano.
Joe (Zhou) Sha
Joe Sha is the Head of Product for Conversational Help at Atlassian, leading intelligent conversational ticketing and AI products. Prior to joining Atlassian, Joe was the co-founder and CEO of YC-backed startup Percept.AI, which Atlassian acquired in 2022, building AI-powered virtual agent solutions for support teams. In his former role at Google, he led a team building conversational search capabilities for Google Home and the Android TV platform. Joe graduated from Tsinghua University and Columbia University with a research focus in machine learning. He enjoys traveling, photography, and learning latte art.
Head of Engineering, Conversational Help
Andrew Homeyer is the Head of Engineering for Conversational Help at Atlassian, where his mission is to bring intelligent conversational ticketing to every service team. He's a maker at heart, passionate about solving the right problem at the right time for the right customer. Andrew is an avid adventurer, when not building products you'll find him climbing, skiing, or trail running in Boulder, Colorado.
Principal Technical PMM
Ken is the resident expert in all things ITSM on the IT Product Marketing team. A Bay Area native|he enjoys food|wine|disc golf and any excuse to visit a new place in the world.
Head of Product Management, IT Solutions
Edwin is the Head of Product for IT solutions at Atlassian. While he currently oversees the IT product portfolio, over his 10+ year tenure at Atlassian he has held a variety of roles, and launched, grown and managed a successful portfolio of software products. Prior to joining Atlassian, Edwin was a consultant at Accenture. Edwin holds a BSc in Business Information Technology from the University of New South Wales, Australia.
Principal Product Manager, Jira Service Management
Vincent is a Principal Product Manager on the IT Solutions team at Atlassian. Having been on the Jira Service Management team for the last 8 years, he is passionate about all things service. Outside of work he enjoys hunting down up-and-coming coffee shops and restaurants.
Sr. Solution Engineer
Ryan is a Senior Solution Engineer at Atlassian, specializing in ITSM. In his 20+ years of experience in the industry, Ryan has worked his way up from service desk engineer to running support, service desk, and solution implementation teams at multiple organizations spanning the ITSM and ITOM markets. He enjoys helping organizations develop a strategy for improving their approaches to IT Service Management and Enterprise Service Management.
Sr. Application Engineer
Valgeir started working on the Atlassian products as an administrator in 2016 for Össur. Currently a Sr. Application Engineer, he is the Technical & Functional Owner of all Atlassian products within the company. Prior to Ossur, Valgeir worked as a Technical Support Engineer for Sizmek by Amazon and on multimeda projects as a sole trader for companies including Microsoft, Chelsea F.C., Kristján Eyjólfsson Fine Jewellery, and more. Valgeir is educated in Computer Science, Web Development, and Audio Engineering.
Head of Service Management
The Very Group
Currently Head of Service Management at The Very Group, which includes oversight of day to day tech operations, with a 24*7 Tech Ops Centre (SOC/NOC), Service Desk and team of Service Availability and Service Lifecycle Managers working to assure service across the TVG tech estate. Rob has worked in Service Management for 20+ years, starting in Service Desk and moving into Service Delivery and Operations, and over the years specializing in service improvement outsource partner management, tech operations and more latterly building a new service team to work in the new Agile delivery world.
Head of Product Marketing, Jira Service Management
Molly is on the ITSM Product Marketing team at Atlassian. A Bay Area native, Molly enjoys traveling, doing spin classes, and taking pictures of her pets.
Head of Product Jira Service Management
Shihab is the Head of Product for Jira Service Management at Atlassian. A long-time Atlassian and ex-coder, Shihab spends lockdown-life entertaining his two kids and tinkering with technology.
Chief Product Officer
Joff Redfern is the Chief Product Officer at Atlassian, responsible for leadings its acclaimed portfolio of products, including Jira, Confluence, and Trello. He's a self-described “tall, slightly nerdy, product guy” who’s founded 2 startups and sold a company. Prior to joining Atlassian, he spent 7 years at LinkedIn, where he built the mobile team and led the consumer product as the company grew from 500 employees to 10,000. Joff’s life philosophy is “less is more." He’s always in search of a better way and holds 11 software patents.
As a Product Manager for Jira Service Management Assets (f.k.a. Insight), Doro focuses on enriching ITSM practices by creating meaningful connections, providing contextual information, and highlighting relevant dependencies. Prior to joining Atlassian, Doro worked in several digital agencies, and most recently as a PM at Google. Originally from Germany, she now resides in Sydney where she spends her free time enjoying the beaches and hunting for the city’s best coffee.
Product Marketing Manager
Emily is a Product Marketing Manager on the ITSM team at Atlassian. She is passionate about explaining complex technologies in simple and creative narratives that connect with people. Emily is an explorer at heart and spends her free time finding the best places for food and astrophotography adventures.
Chief Revenue Officer
Cameron is the Chief Revenue Officer at Atlassian where he runs our marketing, sales, and support organizations. Cameron joined Atlassian in 2012 and has held a variety of roles including Head of Server Business, Head of Growth, and Head of Customer Advocates. Prior to joining Atlassian, Cameron worked in leadership positions at Jive Software and BEA. Cameron holds an MBA from the University of Montana and a degree in Electrical Engineering from UC Davis.
Principal Customer Success Advocate
Phill is a Principal Customer Success Advocate at Adaptavist helping Atlassian users around the world make the most of their installations. He has worked with Atlassian tools for over 10 years and regularly contributes to the Atlassian Community. Working from Suffolk he frequently works closely with Atlassian on new initiatives and solutions.
Senior Solution Success Advocate
Richard Crampton, a Senior Solution Success Advocate, specializes in IT Service Management. His wealth of experience has been attained from a number of senior roles at some of the industry’s leading organizations such as Accxia and ClearVision. With many years of deep industry knowledge and experience, Richard plays a key role in delivering solutions to support customers develop their digital transformation strategies by helping them realize how they can leverage an ITSM solution that truly adds value to their organization.
Enterprise Solutions Architect
AJ is the Head of Atlassian’s Center of Excellence at CPrime. He spearheaded CPrime’s effort to become ITSM specialized and has previously worked for companies like Atlassian, Fastly, and Google. In the last four years at CPrime, he has worked with numerous clients to help build out their ITSM, ESM, and Agile practices by working to understand and streamline their processes and tooling. He has worked with clients in many sectors including technology, finance, healthcare, medical devices, and manufacturing.
UK Atlassian Practice Lead
Jan is the Devoteam UK Atlassian Practice Lead, building out Devoteam's Atlassian capabilities in the UK and helping Devoteam achieve Platinum Partner status in 2022. She has over 25 years of experience in a variety of roles across the Software Development Lifecycle, most recently in DevOps and ITSM, breaking down silos. Jan has recently moved out of London to Shropshire where there is more space for her and her husband to display their increasingly large Lego© collection.
Head of ITSM Practice
Erin Collins is the Global Head of ITSM Practice at Valiantys. She has spent over 23 years in IT service management across multiple industries, and evangelizes that ALL teams benefit from establishing a service mindset using thoughtful service management principles. Erin has dedicated her career to achieving positive experiences for both IT practitioners and their customers through ITSM & ITIL, Six Sigma, and Lean disciplines. Speaking in Bern in June this year, Erin said, “if you aren’t using Atlassian tools to manage the services you deliver, then you are missing out on an opportunity to deliver service delight.”
Head of Global Channels
Jonathan Doe is Atlassian's Head of Global Channels responsible for managing Atlassian's channel strategy, programs and operations. Atlassian's go-to-market approach is unique and does not have a traditional field sales team or a professional services organization to compete with partners. Martin believes in recognizing partners based on their technical aptitude and delivery of solutions instead of the traditional booking metric to judge partner success. This has been paramount in Atlassian's success as partners are an extension of the business and not competitive to internal organizations. Martin has built multiple channel programs from scratch including at Alfresco, where he was GM of Americas and responsible for all field operations, and at JBoss, which was later rolled into the Red Hat channel program.
Head of Global Channel Programs
Jane Doe is a president and co-founder of ABC Company and oversees business operations as well as consulting efforts for enterprise Agile marketing transformations. She specializes in organizational design and executive coaching and supports the dedicated team of Sherpas in their respective efforts. Prior to co-founding ABC Company, Jane spent over a decade in marketing. Her roles included content strategist, content marketer, project manager, and editorial assistant for both brands and agencies. Once she discovered Agile ways of working, however, she dove in and has never looked back.
Head of Product Marketing, Jira Service Management
Molly is on the ITSM Product Marketing team at Atlassian. A Bay Area native, Molly enjoys traveling, doing spin classes, and taking pictures of her pets.
PMO Tools Owner
Rachid is responsible for PMO Tools at Saint-Gobain Distribution Batiment France (SGDBF), where he recently completed a successful implementation of Jira Service Management for SGDBF’s IT department. His expertise is in project management assistance for the implementation of complex deployment projects. Rachid holds a Master's Degree in Computer Science from the University of Nancy and is trilingual in English, French, and Arabic.
Robert is the Chief Marketing Officer for Atlassian, where he oversees all customer focused marketing and brand programs. Prior to Atlassian, Robert served as Chief Revenue & Marketing Officer for Teespring, a social e-commerce platform. Previously, Robert was the CMO of eBay, the world’s largest online marketplace. Robert joined eBay when the company was under 5,000 people, and helped scale the expansion to over 35,000 over his 12-year tenure. At eBay he was responsible for driving buyer and seller growth for eBay’s North America business, which generates over $35 billion in annual trading volume. Robert also built and scaled eBay's social impact ventures, which have raised over $600 million for non-profit organizations around the world. Robert started his career in management consulting at McKinsey & Company, where he was a member of the Global Strategy Practice. Robert received a Bachelor’s degree in Economics and Marketing from DePaul University and an MBA from the Haas School of Business at UC Berkeley.
Senior Group Product Manager
Bruce Kozuma has had a wide and varied career in information technology, across industries such as manufacturing, web development, optical subsystems, consulting, biotechnology, biomedical research, and now synthetic biology. He's developed or implemented multiple ERP, MES, PLM, SCM, QMS, DMS, ELN, LIMS, SDMS, middleware, and other platforms for startups, mid-sized pharma, and multinational organizations. His current responsibilities are to scale Ginkgo Bioworks' digital infrastructure to enable their mission to make biology easier to engineer.
Head of Digital Operations
Dave Treff is Head of Digital Operations at Ginkgo Bioworks, The Organism Company. His purview includes all computing hardware, networks, cloud computing, data storage and management, G&A systems and desktops, as well as IT Helpdesk and DevOps. Dave started his career as the third-shift operator of an IBM 360-20, which launched him into a long software development career. He’s extremely happy to have come back full circle to IT Operations, where his love of computing technology was born. Dave holds a BSE in Electrical Engineering and Computer Science from the University of Connecticut.
Technology Operations Lead
Hamdam is a passionate advocate of ethical technology and using technology for good. By creating meaningful connections and enabling growth, Hamdam aims to support people to reach their full potential. She loves building amazing teams, doing purposeful work and using technology to create human centric solutions. Hamdam currently leads the Technology Operations team at Belong and is learning more about how to use data in meaningful ways.
Technology Enablement Product Owner
Danni is a passionate change agent with a background in technology operations and data. Throughout her career, she has championed being an ethical advocate in humanising technology, doing good for customers, and changing the way we work. Always striving towards a better future, she's currently the Product Owner for Belong's TechX Mission delivering forward-thinking technology innovation and enablement across the organisation.
Director of IT
Lufthansa Technik North America
Wesley Morris is the Head of IT for Lufthansa Technik (LHT) in the Americas. Born and raised in Oklahoma in the 1980's, he spent his time playing baseball, helping work on the family farm, and playing his Nintendo. After serving in the US Navy and graduating from the University of Tulsa, he started his career with LHT. In his current role, he is focusing on building a support organization with a strong focus on the customer experience.
VP, Brand Identity and Systems
Mitch has worked for CBS for the past 11 years in the areas of digital content and design, technology and innovation, brand identity, and systems.
Shaun Pinney is a Senior Product Marketing Manager at Atlassian on the Jira Service Management team. He loves spending time with his family, skiing, and mountain biking.
Product Marketing Senior Team Lead
Blythe is on the IT Product Marketing team at Atlassian. She likes trivia, hiking, and bakeries.
Senior Product Marketing Manager
Peter is a Senior Product Marketing Manager on Atlassian’s ITSM team. Peter is an American living in Australia where he spends his days playing with his kids, reading, running, and exploring the depths of Spotify’s music catalog.
Sam Knight is a Product Manager at Atlassian, currently working on the design and build of G'day 2.0, a new one-stop-shop for company-wide announcements, employee information, and employee support. Sam is passionate about designing for users through the application of behavioural science principles, inspiring cross-functional groups through compelling storytelling, and building high performing teams that make amazing things happen.
Senior Workplace Technology Program Manager
Warren is a Workplace Technology Program Manager at Atlassian. He works across multiple teams, acting as an agent of change while leveraging leadership, management, communication, technical expertise, and strategic skills to deliver a wide variety of solutions throughout the organization.
Service Management and Operations Lead
Ryan Hastie is an IT Manager with a career spanning Customer Relations, System Administration and building a global Service Desk team from the ground up to support Atlassian’s growth from 200 to 8,000+ staff.
Product Marketing Manager, ITSM
Nicole is a product marketing manager on the ITSM team at Atlassian. She is passionate about evangelizing the value of Jira Service Management’s innovative conversational support features, including chat-based ticketing and the new virtual agent (currently in alpha). Outside of work, you can find Nicole chasing around her dog Posy, belting karaoke, or experimenting in the kitchen with a new pasta recipe (and sometimes all 3 things at once).
Senior Product Manager
Jensen is a seasoned product manager with over a decade of expertise in software solutions, account management, and customer success. As an Atlassian product leader, she is responsible for seamlessly integrating Jira and chat tools, enabling customers to streamline their conversational ticketing processes. Recently, she successfully led the launch of Jira Service Management’s new chat feature and is now spearheading the development of Atlassian’s new Virtual Agent, aimed at providing conversational assistance to all service teams.
Head of People Tech, IT
Connector and digital experience enabler. Value and impact focused leader connecting technology fluency to business outcomes powered by bringing best teams together. Uma has a proven track record of driving multiple successful large scale transformations across commerce, supply chain, enterprise data and HR functions. Uma connects passion and purpose to drive value to community, customer and company in every role and program she undertakes. Her unique approach to customer centric experience and impact has resulted in her team and programs winning industry awards.
Head of Global Channel
Head of Product Marketing
Amita Abraham is the Head of Product Marketing for Atlassian’s IT Solutions. Over the past twenty years, she has spearheaded product marketing initiatives focused on ITSM, BPM, and machine learning at ServiceNow, Serena Software (MicroFocus), Vitria, Ayasdi, and Fujitsu, She holds an M.S. in Mass Communications and Bachelors degree in Chemical Engineering.
CTO & Co Founder
GetConnected (Gruppo Euris)
Guillermo Montoya Fanegas
Cofounder & Executive President
Managing Director Sales & Strategy
Solution Management Manager
Atlassian Solution Engineer
Andres has worked in the IT sector for over 12 years and as an Atlassian Solution Engineer at Eficode for the last seven years. He has successfully implemented and delivered solutions for various companies in a broad variety of industries, spanning from startups to enterprise customers. Throughout his experience implementing ITSM solutions, he has learned many best practices and pitfalls to avoid. Andres recently joined the sales team at Eficode as a pre-sales engineer.
ITSM Practice Lead
Senior Service Management Solution Architect
Senior Solution PreSales Engineer
Senior Solutions Engineer - ITSM