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Enabling effective change management in Jira Service Management for your organization

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Enabling effective change management in Jira Service Management for your organization

Peter Grasevski

Senior Developer
Atlassian

Doro Linneweber

Product Manager, Jira Service Management
Atlassian

Group Product Manager
Atlassian

Managing Director - Service Engineering
Accenture

Managing Director
Accenture

Engineer
Netflix

Head of Global Channel Programs
Atlassian

Head of Global Channels
Atlassian

Product Lead
Miro

Product Manager
K15t

Confluence Expert
K15t

Kelsey LaMastres

Lead Product Marketing Manager
Appfire

Product Marketing Manager
Appfire

Clayton Chancey

ITSM Practice Director
Cprime

VP of Technology and CISO
Bombas

Solutions Engineer
Cprime

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Confluence Expert
K15t

Top-Rated Virtual Speaker | LinkedIn Learning Instructor | Editorial + Tech Leader
Ex-LinkedIn, SlideShare, Prezi

General Manager & Co-Founder of Venue DevOps
The Adaptavist Group

Enterprise Solutions Architect
Valiantys

Product Manager
Appfire

Principal Solution Architect
Appfire

Business Value Advisory Lead, AMER
Atlassian

SaaS Platform Development
GoDaddy

Strategic Account Manager
Isos Technology

Community Engagement Coordinator
Seibert Media GmbH

Head of Application - SVP
Giesecke+Devrient Group Services

Group CEO venITure
venITure

Enterprise Advocate
Atlassian

Senior Principal Software Engineer
Red Hat, Inc.

Principal Solutions Engineer
Atlassian

Head of Solutions
Tempo

Teamhead IT Digital Workplace Solutions
PUMA SE

Project Manager Digital Workplace Solutions
PUMA SE

Account Manager
Atlassian

Product Strategy Coach at Cprime
Cprime

Senior Product Manager
Atlassian

Senior Product Manager - Bitbucket DC
Atlassian

Principal Product Manager, Jira Service Management
Atlassian

Product Marketing Manager, Platform
Atlassian

Product Marketing Manager, ITSM
Atlassian

Group Product Manager
Atlassian

Partner solution Architect
AWS

Business Analyst
NextEra Energy

IT Business Systems Analyst
NextEra Energy

Catherine Ponti

IT Business Analyst
NextEra Energy

Director - Agile Transformation office
Lumen

Mai Lian Scarlett

Sr. Director - Agile Transformation Office
Lumen Technologies

President
Atlassian

Heather McLellan

Head of Global Communications
Atlassian

Heather Fernandez

CEO and Co-Founder
Solv

Head of Global Channels
Atlassian

Head of Global Channel Programs
Atlassian

Director, Consulting Services
CGI Federal

Director Consulting Services
CGI Federal

Courtney Musgrove

Senior Consultant
CGI Federal

Director of Agile Services
Isos Technology

Senior Solution Engineer
Isos Technology

Director of Agile Services
Isos Technology

Principal Customer Success Advocate
Adaptavist

Knowledge and production manager
Nationwide Building Society

product manager
APTIS GmbH

Head of Product Marketing (ADO)
Atlassian

Head of Product Management
Atlassian

Head of Product Management, IT Solutions
Atlassian

Head of Product Marketing
Atlassian

Chief Troublemaker
Tempo Software

Andreas Schmidt

Co-Founder and CEO at yasoon
Yasoon GmbH

Raimonds Simanovskis

Head of Engineering
Atlassian

Alex Zhitnitsky

Product Marketing Senior Team Lead
Atlassian

Product Manager
Atlassian

Head of Agile at Scale
Valiantys

Gautam Jethwani

Software Engineer
Atlassian

DevOps Advocate
Atlassian

Director of enablement
Expium

Senior Product Manager, Atlassian Intelligence Platform
Atlassian

Senior Product Marketing Manager, ITSM
Atlassian

Sr Director of IT
Fastly

Senior Manager IT, People Technology
Atlassian

Head of TA Tech, Enablement
Atlassian

Executive Director
JPMorgan Chase

Vishal Chinchole

Software Engineer
JPMorgan Chase & Co.

Gowravi Padmegowda

Lead Software Engineer
JP Morgan Chase

Group Product Manager
Atlassian

Senior Technical Product Marketing Manager
Atlassian

Chandra Sekhar Chappa

Sr. Technical Business Development Manager
Amazon Web Services

Systems Development Engineer
AWS

Head of Partner Integrations Engineering
Amazon Web Services

Heather Krebsbach

Product Marketing Program Manager 2
Atlassian

Senior Manager - Process
DISH Wireless

Head of Work Management
Cprime

Christy Gooding

AVP, Corporate Communications
F&G

Principal Product Manager
Atlassian

Principal Architect, Digital Workplace & Solutions
Rivian Automotive

Sr. Digital Workplace Engineer
Rivian

Group CEO venITure
venITure

Team Coach
Atlassian

Team Coach
Atlassian

Darko Jakimovski

Team Manager
SEB

Senior Solution Engineer
Atlassian

Christina Ristevski

Product Manager
Atlassian

Vibhu Ramakrishnan

Business Systems Analyst
Google

Product Manager
Atlassian

Kristina Bucher

Project Manager Software Development & Processes
Dachser SE

Principal Architect
T-Mobile

Enterprise Solution Architect
Cprime

Product Marketing, Sr Team Lead, WM
Atlassian

Senior Program Manager
Atlassian

Product Marketing Manager
Atlassian

Principal Product Manager, Jira Service Management
Atlassian

Senior Digital Product Manager
Crocs

Nick Sommerfeld

Manager, Solution Engineering
Isos Technology

Group Product Manager - Confluence Enterprise Platform
Atlassian

Ashwini Rattihalli

Senior Product Manager - Confluence Enterprise Platform
Atlassian

Senior Product Manager - Cloud Security
test

Client Success Director
Cprime

Principal Solutions Engineer
Atlassian

DevOps Advocate
Atlassian

Director, Agile Tools Squad Lead
Fidelity Investments

Support Engineer
Atlassian

CLM Marketing Strategist
Atlassian

Senior PMM, Trello
Atlassian

Chief Engineer
Commonwealth Bank of Australia

Lab Operations Supervisor
Ginkgo Bioworks

Solution Architect
Praecipio

DevX Global lead
Accenture

Jehan Gonsalkorale

Senior Product Manager
Atlassian

Global Head of Customer Success
Atlassian

Group Product Manager, Enterprise
Atlassian

CEO
Meetical Software Ltd.

Head of Global Channels
Atlassian

Head of Global Channel Programs
Atlassian

Shaziya Tambawala

Senior Product Designer
Atlassian

Senior Product Marketing Manager
Atlassian

Senior Technical Evangelist
Atlassian

Principal Software Engineer
Atlassian

Head of Engineering, Compass
Atlassian

Clemens Reijnen

CTO
Sogeti/Capgemini

Senior Software Engineer
Atlassian

Senior Enterprise Technical Architect
test

Business Agility Enablement Coach
Accenture

Business Agility Enablement Manager & CIE Communication Lead
Accenture

Parthiban Rajendran

Sr. Intelligence Analyst
Atlassian - ITG

Product Manager Atlassian Tools
Lufthansa Systems GmbH

Consultant
Lufthansa Systems

COO and Customer Experience Lead
DreamProIT

Senior Product Marketing Manager, Enterprise & Migrations
Atlassian

Senior Principal Product Manager, Data transformations
Atlassian

Product Marketing Manager, Confluence
Atlassian

Positive Psychology Play Speaker
Rediscover Your Play

Sendhil Jayachandran

Head of Product Marketing
Atlassian

Head of Product Management, Work Management For All
Atlassian

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

CEO
Meetical Software Ltd.

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Head of Product Management, IT Solutions
Atlassian

Head of Product Marketing
Atlassian

Sendhil Jayachandran

Head of Product Marketing
Atlassian

Head of Product Management, Work Management For All
Atlassian

Senior Customer Success Manager
Adaptavist

Senior ITSM Consultant
Devoteam

Bastian Schmitt

Customer Success Advocate
draw.io

Senior Manager, Product Marketing
Atlassian

Andrew Pankevicius

Atlassian
Atlassian

CNN host
dream.org founder

Chief of Staff | Head of Office of the CEO
Atlassian

Sheerine Baucum

Product Manager
Atlassian

Co-founder and CTO
Salto

Head of Product Marketing (ADO)
Atlassian

Head of Product Management
Atlassian

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Senior Customer Success Manager
Adaptavist

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Senior Customer Success Manager
Adaptavist

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Northeast Territory Director & Enterprise Agile Consultant
Blue Agility a cPrime Company

Head of Solutions
Tempo

Confluence Expert
K15t

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

VP, Partnerships and Corporate Growth
Cprime

Co-Founder & CEO
Allstacks

Product Manager
Perforce Software

SVP, Global Channel & Field Operations
Appfire

Account Director
Cprime

Business Agility lead
Accenture

Agile Consultant
The Adaptavist Group

co-CEO
appanvil

Principal Solutions Engineer
Atlassian

Head of Solutions
Tempo

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Head of Product Marketing, IT Solutions
Atlassian

Head of Product Management, IT Solutions
Atlassian

Sr. Product Owner
Southwest Airlines

Ashleigh Wansbrough

Sr. Atlassian Administrator
Southwest Airlines

Enterprise Solutions Architect
Valiantys

Product Manager
Tricentis

Chief Troublemaker
Tempo Software

Sendhil Jayachandran

Head of Product Marketing, Work Management For All
Atlassian

Head of Product, Work Management For All
Atlassian

Director, Agile Tools Squad Lead
Fidelity Investments

Confluence Expert
K15t

Product Manager
Atlassian

Principal Solution Architect
Appfire

Product Manager
Appfire

Chief Product Officer
Miro

Head of Product, Structured Content
Miro

Parthiban Rajendran

Sr. Intelligence Analyst
Atlassian - ITG

Content Creator
resolution

Co-CEO
resolution

Group Product Manager - Confluence Enterprise Platform
Atlassian

Ashwini Rattihalli

Senior Product Manager - Confluence Enterprise Platform
Atlassian

Senior Product Manager - Cloud Security
test

Head of Marketing
draw.io

VP, Atlassian Services
Forty8Fifty Labs

Group Product Manager
Lucid Software

VP Marketing
Atlassian

Head of Product, DevOps
Atlassian

Director of Agile Services
Isos Technology

Andreas Schmidt

Co-Founder and CEO at yasoon
Yasoon GmbH

Gautam Jethwani

Software Engineer
Atlassian

CNN host and dream.org founder

Chief of Staff
Atlassian

CNN host
dream.org founder

Chief of Staff | Head of Office of the CEO
Atlassian

Senior Product Manager, Atlassian Intelligence Platform
Atlassian

Senior Product Marketing Manager, ITSM
Atlassian

Sr Director of IT
Fastly

Senior Manager - Process
DISH Wireless

Christina Ristevski

Product Manager
Atlassian

Senior Principal Software Engineer
Red Hat, Inc.

DevX Global lead
Accenture

Business Agility Enablement Coach
Accenture

Business Agility Enablement Manager & CIE Communication Lead
Accenture

Senior Program Manager
Atlassian

Customer Success
Refined

Senior Product Marketing Manager, Enterprise & Migrations
Atlassian

Senior Principal Product Manager, Data transformations
Atlassian

Senior Technical Product Marketing Manager
Atlassian

Principal Product Manager, Jira Service Management
Atlassian

Product Marketing Manager, Platform
Atlassian

Product Marketing Manager, ITSM
Atlassian

Group Product Manager
Atlassian

Teamhead IT Digital Workplace Solutions
PUMA SE

Project Manager Digital Workplace Solutions
PUMA SE

Account Manager
Atlassian

Head of Work Management
Cprime

Christy Gooding

AVP, Corporate Communications
F&G

Senior Digital Product Manager
Crocs

Nick Sommerfeld

Manager, Solution Engineering
Isos Technology

Atlassian Architect
Viasat

Product Evangelist
Appfire

Tyler Woolstenhulme

Sr. Solution Advisor
Appfire

Atlassian Architect
Viasat

Product Evangelist
Appfire

Tyler Woolstenhulme

Sr. Solution Advisor
Appfire

Heather Krebsbach

Product Marketing Program Manager 2
Atlassian

Senior Technical Evangelist
Atlassian

Principal Software Engineer
Atlassian

Head of Engineering, Compass
Atlassian

Clemens Reijnen

CTO
Sogeti/Capgemini

CNN host
dream.org founder

Chief of Staff | Head of Office of the CEO
Atlassian

Director, Consulting Services
CGI Federal

Director Consulting Services
CGI Federal

Courtney Musgrove

Senior Consultant
CGI Federal

Senior Customer Success Manager
Adaptavist

Director of enablement
Expium

Group Product Manager
Atlassian

VP of Product
Appfire

Chief Revenue Officer @ Clearvision
Clearvision

DevOps Advocate
Atlassian

Peter Grasevski

Senior Developer
Atlassian

Doro Linneweber

Product Manager, Jira Service Management
Atlassian

Senior Product Manager
The Adaptavist Group

Raimonds Simanovskis

Support Engineer
Atlassian

Product Marketing, Sr Team Lead, WM
Atlassian

Senior Software Engineer
Atlassian

Head of Engineering
Atlassian

Alex Zhitnitsky

Product Marketing Senior Team Lead
Atlassian

Engineer
Netflix

Business Analyst
NextEra Energy

IT Business Systems Analyst
NextEra Energy

Catherine Ponti

IT Business Analyst
NextEra Energy

Director of Technolgoy
Accenture

Principle Modern Work Evangelist
Atlassian

Managing Director
ACN

Executive Director
JPMorgan Chase

Vishal Chinchole

Software Engineer
JPMorgan Chase & Co.

Gowravi Padmegowda

Lead Software Engineer
JP Morgan Chase

Group CEO venITure
venITure

Head of Application - SVP
Giesecke+Devrient Group Services

Group CEO venITure
venITure

Enterprise Advocate
Atlassian

Senior Manager IT, People Technology
Atlassian

Head of TA Tech, Enablement
Atlassian

Shaziya Tambawala

Senior Product Designer
Atlassian

Senior Product Marketing Manager
Atlassian

Principal Product Manager
Atlassian

Associate Director, Digital Workplace Systems
Harvard Business Publishing

Migrations Delivery Director
Cprime

CEO
Meetical Software Ltd.

Global Head of Customer Success
Atlassian

Group Product Manager, Enterprise
Atlassian

Senior Enterprise Technical Architect
test

Vibhu Ramakrishnan

Business Systems Analyst
Google

Chandra Sekhar Chappa

Sr. Technical Business Development Manager
Amazon Web Services

Systems Development Engineer
AWS

Head of Partner Integrations Engineering
Amazon Web Services

Kristina Bucher

Project Manager Software Development & Processes
Dachser SE

Principal Architect, Digital Workplace & Solutions
Rivian Automotive

Sr. Digital Workplace Engineer
Rivian

Client Success Director
Cprime

Principal Solutions Engineer
Atlassian

Head of Service Management Practice
Adaptavist

Vinesha D'Mello

Senior Customer Success Advocate
The Adaptavist Group

Demetris Papallis

Manager IT Governance
Bank of Cyprus

Team Coach
Atlassian

Team Coach
Atlassian

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Learn how to work smarter and faster in Jira Service Management with Isos Technology’s Solutions Engineer Nick Nader. Nick will discuss change management best practices and how you can customize Jira Service Management to better serve your organization.

Session Type

On Demand

Feedback

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Work Management Work Differently, Together with Atlassian Open Work Management

Service & success Realize the full value of your Atlassian tools

Compass Mission control for your distributed software architecture

Atlassian Ventures Funding the future of cloud

DevOps An open and diverse DevOps toolchain, powered by Jira

Halp A lightweight help desk for Slack and Microsoft Teams users

Jira Align Connect strategy to execution and make work visible

Beacon Beacon detects and alerts of potentially malicious user activity for your Atlassian cloud products.

Platform Transform teams, tools, and insights with Atlassian’s platform

Data Center Powerful and secure self-managed software for enterprise teams

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Assets workshop: Go all in on Jira Service Management

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Service engineering: Lessons from the Rebel Alliance

Atlassian Ventures Funding the future of cloud

DevOps An open and diverse DevOps toolchain, powered by Jira

Halp A lightweight help desk for Slack and Microsoft Teams users

Atlassian Together Work differently, together

Jira Align Connect strategy to execution and make work visible

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Statuspage Downtime happens. Keep your customers informed with Statuspage.

Agile Continuous delivery and effortless collaboration, powered by Atlassian

Beacon Beacon detects and alerts of potentially malicious user activity for your Atlassian cloud products.

Platform Transform teams, tools, and insights with Atlassian’s platform

Powering async collaboration with Confluence and Miro embeds

Unleash the potential of your products: Collaborative product documentation with Confluence and Scroll

Tame the data chaos: tips to automate, clean, and scale your Jira instance

Speedy issue resolution at Bombas with Jira Service Management

Security in Jira: Integrating development, security, and operations into Jira, Gitlab, and Snyk

Seamless collaboration with Jira and Amazon CodeCatalyst

Product information; expensive, cheap, or priceless?

Make a memorable first impression on video: The TEA method

Introducing a Venue for your DevOps Team Concert: Let’s Get on Stage

Individuals and Interactions over Processes and Tools—We're all still adjusting to remote work life.

Incident management in space: How to create an out-of-this-world service desk

How GoDaddy adopted new ways of working in the Atlassian cloud

How to run better meetings with the help of Confluence

How G+D uses the Atlassian stack to innovate and navigate transitions

Governance in the open organization

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Extending PUMA’s digital workplace with Atlassian tools

Cut Waste by Aligning Product, Design, and Engineering Teams with Seamless Work Management Integrations

Bitbucket Cloud migration strategies and similarities with Bitbucket Data Center

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Amazon CodeCatalyst Overview & Working with Jira Extension

A Jira Service management blueprint for non-IT teams

Lumen's SAFe transformation: Best practices and lessons learned

Building the future: The power of women representation in tech

How we did it: A scalable, enterprise agile transformation

Impossible alone. Possible together.

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5 stand-out differences between Jira Align and Advanced Roadmaps

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Agile & DevOps highlight: From impossible alone to unstoppable together

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Getting started with the Jira Service Management virtual agent

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Jump-start your Atlassian cloud journey

Trello Enterprise meets Atlassian Admin

Make incidents suck less: 10 battle-tested tips

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Work differently with Atlassian Together

DISH Network's journey to driving quality with Analytics and Atlassian tools

Customer case study: Unlock Trello’s work management capabilities

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From legacy to launch: SEB’s journey to Jira Service Management

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Solving organizational complexity with Jira

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A Jira enterprise success story: Applying CI/CD solutions

Ongoing onboarding with Trello and Confluence

Let’s GSD (get sh*t done) with OKRs

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The secret weapon: How to increase collaboration between product and support teams

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From hierarchies to circles: An evolution of work habits

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A toolchain for piloting our 4-day week trial

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Atlassian All-Star Jeopardy (Round 2)

Atlassian Analytics bootcamp: Power data-driven decisions

Extending PUMA’s digital workplace with Atlassian tools

Customer case study: Unlock Trello’s work management capabilities

How Crocs implemented ITSM best practices to accelerate teamwork and growth

Escape the admin black hole: How a leading satellite provider commands its Atlassian stack

Work differently with Atlassian Together

Mastering complexity in software delivery with platform engineering and Compass

How collective action can change the world: In conversation with Van Jones

How we did it: A scalable, enterprise agile transformation

Align Jira Cloud with your business rules using ScriptRunner

Building scalable culture through onboarding and enablement

Trello Enterprise meets Atlassian Admin

Jira transformation story: How to hack consolidation

Shape up your team by building a shared understanding

Assets workshop: Go all in on Jira Service Management

Successes, learnings and outright failures, Exploring recent changes in how product teams work in the distributed workforce

University Lightning Talks

Community Lightning Talks

Jira analysis and visualization with eazyBI: simple things easy, complex things possible

The secret weapon: How to increase collaboration between product and support teams

Ongoing onboarding with Trello and Confluence

The Uber Stream: Combating task loneliness silos in software teams

Build it, ship it, support it: Customer service for a digital-first world

A Jira Service management blueprint for non-IT teams

Elevate value through organizational goals and Jira Align

Jump-start your Atlassian cloud journey

The Atlassian Platform and how it transformed our ways of working

How Atlassian uses Jira Service Management for better HR solutions

The subtle art of not building an awful Confluence site

Unlock Jira Service Management for all teams using forms

How we Nailed the complex cloud migration of a decade’s worth of mission critical Jira history

Up-level your cross-team collaboration with seamless integration

Optimize your Atlassian tools: Strategies to drive lasting adoption

Accelerating value delivery by empowering autonomous teams

Solving organizational complexity with Jira

Accelerate cloud migration and operations on AWS at scale

“Open company": Your path to a smooth Cloud migration

Unlock new levels of collaboration: Jira Service Management beyond IT

Empower your Agile transformation with Jira Align

Regulated CMDB: When Failure is Not an Option

The Power of connection: How practicing connection can transform teamwork within your organization

Digital content drops

Creating the impossible: In conversation with James Cameron (Digital Experience)

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Lumen's SAFe transformation: Best practices and lessons learned

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From legacy to launch: SEB’s journey to Jira Service Management

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Back to basics: Focus on flow

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Bitbucket Cloud migration strategies and similarities with Bitbucket Data Center

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How GoDaddy adopted new ways of working in the Atlassian cloud

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Incident management in space: How to create an out-of-this-world service desk

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Individuals and Interactions over Processes and Tools—We're all still adjusting to remote work life.

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Introducing a Venue for your DevOps Team Concert: Let’s Get on Stage

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Make a memorable first impression on video: The TEA method

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Product information; expensive, cheap, or priceless?

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Seamless collaboration with Jira and Amazon CodeCatalyst

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Tame the data chaos: tips to automate, clean, and scale your Jira instance

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Unleash the potential of your products: Collaborative product documentation with Confluence and Scroll

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The play workshop: Building psychological safety at work

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Chaos to collaboration: Bringing cross-functional teams together with Confluence

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Building a digital team in Ukraine powered by Atlassian tools

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How Lufthansa Systems serves over 300 airlines with Jira Service Management

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3 ways to turn your stakeholders into Jira admins (and still sleep at night)

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Capital procurement dollars and sense: Leveraging Assets at Ginkgo Bioworks

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Commonwealth Bank of Australia: Engineering transformation at scale for 25,000 Jira users

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Crush your multimillion-dollar campaign goals with Trello, Confluence, and Jira

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DevEx as a service: The rise of platform engineering

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How to unlock high-velocity teams with Jira Service Management

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Simplify the complex art of communicating between teams

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Customer stories

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