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Incident management in space: How to create an out-of-this-world service desk

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Incident management in space: How to create an out-of-this-world service desk

Head of Global Channels
Atlassian

Head of Global Channel Programs
Atlassian

Head of Product Management, IT Solutions
Atlassian

Head of Product Marketing, IT Solutions
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President
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Heather McLellan

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Heather Fernandez

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Parthiban Rajendran

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Consultant
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Customer Advocate
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Kelsey LaMastres

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Angela Bartlett

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VP Marketing
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Head of Product, DevOps
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Co-Founder and Co-CEO
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President
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Head of Product Management, IT Solutions
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Head of Product Marketing, Work Management
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Academy Award-Winning Filmmaker, Explorer & CEO
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Principal Solutions Engineer
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Head of Solutions
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Mike Cannon-Brookes

Co-Founder and Co-CEO
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President
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Head of Product Marketing, IT Solutions
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Head of Product Management, IT Solutions
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Sr. Atlassian Admin
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Ashleigh Wansbrough

Sr. Atlassian Admin
Southwest Airlines

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Product Manager
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Chief Product Officer
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Sendhil Jayachandran

Head of Product Marketing, Work Management For All
Atlassian

Head of Product, Work Management For All
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Customer Advocate
K15t

Product Manager
Atlassian

Director, Agile Tools Squad Lead
Fidelity Investments

Chief Product Officer
Miro

Group Product Manager
Miro

Senior Sales Solution Architect
Appfire

Product Manager
Appfire

Parthiban Rajendran

Sr. Intelligence Analyst
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VP Marketing
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Head of Product, DevOps
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Gautam Jethwani

Software Engineer
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Andreas Schmidt

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Yasoon GmbH

Director of Agile Services
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CNN host and dream.org founder

Chief of Staff
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Chief of Staff
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Global DevOps Lead
Accenture

Senior Product Manager
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Product Marketing Manager, ITSM
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Sr Director of IT
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Senior Manager - Process
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Senior Program Manager
Atlassian

Senior Principal Software Engineer
Red Hat, Inc.

Business Agility Enablement Coach
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Business Agility Enablement Manager & CIE Communication Lead
Accenture

Christina Ristevski

Product Manager
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Product Marketing Manager, Cloud Migrations
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Principal Product Manager, Cloud Migrations
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Customer Success Manager
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Sr Technical Product Marketing Manager
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Atlassian Architecy
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Product Evangelist
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Tyler Woolstenhulme

Enterprise Solutions Advisor
Appfire

Senior Evangelist
Atlassian

Principal Software Engineer
Atlassian

Head of Engineering, Compass
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Clemens Reijnen

CTO
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Atlassian Architecy
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Product Evangelist
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Tyler Woolstenhulme

Enterprise Solutions Advisor
Appfire

Heather Krebsbach

Sr. PMM for Work Management Solutions
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Sr. PMM for Work Management Solutions Marketing
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Nick Sommerfeld

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Teamhead IT Digital Workplace Solutions
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Project Manager IT Digital Workplace Solutions
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Head of Work Management
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Christy Gooding

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F&G

Principal Product Manager, ITSM
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Product Marketing Manager, Platform
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Product Marketing Manager
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Senior Product Manager
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CNN host
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Chief of Staff
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Director, Consulting Services
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Director Consulting Services
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Director of enablement
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DevOps Advocate
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Group Product Manager
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VP of Product
Appfire

Chief Revenue Officer @ Clearvision
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Peter Grasevski

Senior Developer
Atlassian

Dorothea Linneweber

Product Manager
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Senior Product Manager
The Adaptavist Group

Raimonds Simanovskis

Support Engineer
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Product Marketing Lead, Trello
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Executive Director
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Vishal Chinchole

Software Engineer
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Gopinath Gopalsamy

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Director of Technolgoy
Accenture

Modern Work Coach / Evangelist
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Managing Director
Accenture

Business System Analyst
NextEra Energy

IT Business Systems Analyst
NextEra Energy

Catherine Ponti

IT Business Analyst
NextEra Energy

Software Engineer
Netflix

Senior Software Engineer
Atlassian

Group CEO venITure
venITure

Head of Engineering
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Alex Zhitnitsky

Product Marketing Senior Team Lead
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CEO
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Senior Manager IT, People Technology
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Head of TA Tech, Enablement
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Head of Application - SVP
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Group CEO venITure
venITure

Enterprise Advocate
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Head of Customer Success
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Group Product Manager, Enterprise
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Principal Product Manager
Atlassian

Shaziya Tambawala

Senior Product Designer
Atlassian

Senior Product Marketing Manager
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Associate Director, Digital Workplace Systems
Harvard Business Publishing

Migrations Delivery Director
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Senior Enterprise Technical Architect
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Chandra Sekhar Chappa

Sr. Technical Business Development Manager
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Systems Development Engineer
AWS

Head of Partner Integrations Engineering
Amazon Web Services

Client Success Director
Cprime

Principal Solutions Engineer
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Principle Architect
Rivian

Sr. Digital Workplace Engineer
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Kristina Bucher

Project Manager Software Development & Processes
Dachser SE

Team Coach
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Team Coach
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Business Systems Analyst
Google

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Vinesha D'Mello

Senior Customer Success Advocate
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Demetris Papallis

Manager IT Governance
Bank of Cyprus

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Collaborating on ITSM can often feel like bringing teams from completely different planets together. The tendency for IT, support, and development to work in silos has serious business implications, especially in incident management. Watch Ed and Nick from Appfire as they walk you through a demo of a Ground Control team supporting space exploration missions. You’ll learn how to modernize your ITSM by leveraging Jira and other tools for an out-of-this-world service desk.

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On-Demand

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