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Incident management in space: How to create an out-of-this-world service desk

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Incident management in space: How to create an out-of-this-world service desk

Peter Grasevski

Senior Developer
Atlassian

Doro Linneweber

Product Manager, Jira Service Management
Atlassian

Group Product Manager
Atlassian

Managing Director - Service Engineering
Accenture

Managing Director
Accenture

Engineer
Netflix

Head of Global Channel Programs
Atlassian

Head of Global Channels
Atlassian

Product Lead
Miro

Product Manager
K15t

Confluence Expert
K15t

Kelsey LaMastres

Lead Product Marketing Manager
Appfire

Product Marketing Manager
Appfire

Clayton Chancey

ITSM Practice Director
Cprime

VP of Technology and CISO
Bombas

Solutions Engineer
Cprime

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Confluence Expert
K15t

Top-Rated Virtual Speaker | LinkedIn Learning Instructor | Editorial + Tech Leader
Ex-LinkedIn, SlideShare, Prezi

General Manager & Co-Founder of Venue DevOps
The Adaptavist Group

Enterprise Solutions Architect
Valiantys

Product Manager
Appfire

Principal Solution Architect
Appfire

Business Value Advisory Lead, AMER
Atlassian

SaaS Platform Development
GoDaddy

Strategic Account Manager
Isos Technology

Community Engagement Coordinator
Seibert Media GmbH

Head of Application - SVP
Giesecke+Devrient Group Services

Group CEO venITure
venITure

Enterprise Advocate
Atlassian

Senior Principal Software Engineer
Red Hat, Inc.

Principal Solutions Engineer
Atlassian

Head of Solutions
Tempo

Teamhead IT Digital Workplace Solutions
PUMA SE

Project Manager Digital Workplace Solutions
PUMA SE

Account Manager
Atlassian

Product Strategy Coach at Cprime
Cprime

Senior Product Manager
Atlassian

Senior Product Manager - Bitbucket DC
Atlassian

Principal Product Manager, Jira Service Management
Atlassian

Product Marketing Manager, Platform
Atlassian

Product Marketing Manager, ITSM
Atlassian

Group Product Manager
Atlassian

Partner solution Architect
AWS

Business Analyst
NextEra Energy

IT Business Systems Analyst
NextEra Energy

Catherine Ponti

IT Business Analyst
NextEra Energy

Director - Agile Transformation office
Lumen

Mai Lian Scarlett

Sr. Director - Agile Transformation Office
Lumen Technologies

President
Atlassian

Heather McLellan

Head of Global Communications
Atlassian

Heather Fernandez

CEO and Co-Founder
Solv

Head of Global Channels
Atlassian

Head of Global Channel Programs
Atlassian

Director, Consulting Services
CGI Federal

Director Consulting Services
CGI Federal

Courtney Musgrove

Senior Consultant
CGI Federal

Director of Agile Services
Isos Technology

Senior Solution Engineer
Isos Technology

Director of Agile Services
Isos Technology

Principal Customer Success Advocate
Adaptavist

Knowledge and production manager
Nationwide Building Society

product manager
APTIS GmbH

Head of Product Marketing (ADO)
Atlassian

Head of Product Management
Atlassian

Head of Product Management, IT Solutions
Atlassian

Head of Product Marketing
Atlassian

Chief Troublemaker
Tempo Software

Andreas Schmidt

Co-Founder and CEO at yasoon
Yasoon GmbH

Raimonds Simanoskis

Head of Engineering
Atlassian

Alex Zhitnitsky

Product Marketing Senior Team Lead
Atlassian

Product Manager
Atlassian

Head of Agile at Scale
Valiantys

Gautam Jethwani

Software Engineer
Atlassian

DevOps Advocate
Atlassian

Director of enablement
Expium

Senior Product Manager, Atlassian Intelligence Platform
Atlassian

Senior Product Marketing Manager, ITSM
Atlassian

Sr Director of IT
Fastly

Senior Manager IT, People Technology
Atlassian

Head of TA Tech, Enablement
Atlassian

Executive Director
JPMorgan Chase

Vishal Chinchole

Software Engineer
JPMorgan Chase & Co.

Gowravi Padmegowda

Lead Software Engineer
JP Morgan Chase

Group Product Manager
Atlassian

Senior Technical Product Marketing Manager
Atlassian

Chandra Sekhar Chappa

Sr. Technical Business Development Manager
Amazon Web Services

Systems Development Engineer
AWS

Head of Partner Integrations Engineering
Amazon Web Services

Heather Krebsbach

Product Marketing Program Manager 2
Atlassian

Senior Manager - Process
DISH Wireless

Head of Work Management
Cprime

Christy Gooding

AVP, Corporate Communications
F&G

Principal Product Manager
Atlassian

Principal Architect, Digital Workplace & Solutions
Rivian Automotive

Sr. Digital Workplace Engineer
Rivian

Group CEO venITure
venITure

Team Coach
Atlassian

Team Coach
Atlassian

Darko Jakimovski

Team Manager
SEB

Senior Solution Engineer
Atlassian

Christina Ristevski

Product Manager
Atlassian

Vibhu Ramakrishnan

Business Systems Analyst
Google

Product Manager
Atlassian

Kristina Bucher

Project Manager Software Development & Processes
Dachser SE

Principal Architect
T-Mobile

Enterprise Solution Architect
Cprime

Product Marketing, Sr Team Lead, WM
Atlassian

Senior Program Manager
Atlassian

Product Marketing Manager
Atlassian

Principal Product Manager, Jira Service Management
Atlassian

Senior Digital Product Manager
Crocs

Nick Sommerfeld

Manager, Solution Engineering
Isos Technology

Group Product Manager - Confluence Enterprise Platform
Atlassian

Ashwini Rattihalli

Senior Product Manager - Confluence Enterprise Platform
Atlassian

Senior Product Manager - Cloud Security
test

Client Success Director
Cprime

Principal Solutions Engineer
Atlassian

DevOps Advocate
Atlassian

Director, Agile Tools Squad Lead
Fidelity Investments

Support Engineer
Atlassian

CLM Marketing Strategist
Atlassian

Senior PMM, Trello
Atlassian

Chief Engineer
Commonwealth Bank of Australia

Lab Operations Supervisor
Ginkgo Bioworks

Solution Architect
Praecipio

DevX Global lead
Accenture

Jehan Gonsalkorale

Senior Product Manager
Atlassian

Global Head of Customer Success
Atlassian

Group Product Manager, Enterprise
Atlassian

CEO
Meetical Software Ltd.

Head of Global Channels
Atlassian

Head of Global Channel Programs
Atlassian

Shaziya Tambawala

Senior Product Designer
Atlassian

Senior Product Marketing Manager
Atlassian

Senior Technical Evangelist
Atlassian

Principal Software Engineer
Atlassian

Head of Engineering, Compass
Atlassian

Clemens Reijnen

CTO
Sogeti/Capgemini

Senior Software Engineer
Atlassian

Senior Enterprise Technical Architect
test

Business Agility Enablement Coach
Accenture

Business Agility Enablement Manager & CIE Communication Lead
Accenture

Parthiban Rajendran

Sr. Intelligence Analyst
Atlassian - ITG

Product Manager Atlassian Tools
Lufthansa Systems GmbH

Consultant
Lufthansa Systems

COO and Customer Experience Lead
DreamProIT

Senior Product Marketing Manager, Enterprise & Migrations
Atlassian

Senior Principal Product Manager, Data transformations
Atlassian

Product Marketing Manager, Confluence
Atlassian

Positive Psychology Play Speaker
Rediscover Your Play

Sendhil Jayachandran

Head of Product Marketing
Atlassian

Head of Product Management, Work Management For All
Atlassian

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

CEO
Meetical Software Ltd.

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Head of Product Management, IT Solutions
Atlassian

Head of Product Marketing
Atlassian

Sendhil Jayachandran

Head of Product Marketing
Atlassian

Head of Product Management, Work Management For All
Atlassian

Senior Customer Success Manager
Adaptavist

Senior ITSM Consultant
Devoteam

Bastian Schmitt

Customer Success Advocate
draw.io

Senior Manager, Product Marketing
Atlassian

Andrew Pankevicius

Atlassian
Atlassian

CNN host
dream.org founder

Chief of Staff | Head of Office of the CEO
Atlassian

Sheerine Baucum

Product Manager
Atlassian

Co-Founder and CTO
Salto

Head of Product Marketing (ADO)
Atlassian

Head of Product Management
Atlassian

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Senior Customer Success Manager
Adaptavist

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Senior Customer Success Manager
Adaptavist

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Northeast Territory Director & Enterprise Agile Consultant
Blue Agility a cPrime Company

Head of Solutions
Tempo

Confluence Expert
K15t

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

VP, Partnerships and Corporate Growth
Cprime

Co-Founder & CEO
Allstacks

Product Manager
Perforce Software

SVP, Global Channel & Field Operations
Appfire

Account Director
Cprime

Business Agility lead
Accenture

Agile Consultant
The Adaptavist Group

co-CEO
appanvil

Principal Solutions Engineer
Atlassian

Head of Solutions
Tempo

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Head of Product Marketing, IT Solutions
Atlassian

Head of Product Management, IT Solutions
Atlassian

Sr. Product Owner
Southwest Airlines

Ashleigh Wansbrough

Sr. Atlassian Administrator
Southwest Airlines

Enterprise Solutions Architect
Valiantys

Product Manager
Tricentis

Chief Troublemaker
Tempo Software

Sendhil Jayachandran

Head of Product Marketing, Work Management For All
Atlassian

Head of Product, Work Management For All
Atlassian

Director, Agile Tools Squad Lead
Fidelity Investments

Confluence Expert
K15t

Product Manager
Atlassian

Principal Solution Architect
Appfire

Product Manager
Appfire

Chief Product Officer
Miro

Head of Product, Structured Content
Miro

Parthiban Rajendran

Sr. Intelligence Analyst
Atlassian - ITG

Content Creator
resolution

Co-CEO
resolution Reichert Network Solutions GmbH

Group Product Manager - Confluence Enterprise Platform
Atlassian

Ashwini Rattihalli

Senior Product Manager - Confluence Enterprise Platform
Atlassian

Senior Product Manager - Cloud Security
test

Head of Marketing
draw.io

VP, Atlassian Services
Forty8Fifty Labs

Group Product Manager
Lucid Software

VP Marketing
Atlassian

Head of Product, DevOps
Atlassian

Director of Agile Services
Isos Technology

Andreas Schmidt

Co-Founder and CEO at yasoon
Yasoon GmbH

Gautam Jethwani

Software Engineer
Atlassian

CNN host and dream.org founder

Chief of Staff
Atlassian

CNN host
dream.org founder

Chief of Staff | Head of Office of the CEO
Atlassian

Senior Product Manager, Atlassian Intelligence Platform
Atlassian

Senior Product Marketing Manager, ITSM
Atlassian

Sr Director of IT
Fastly

Senior Manager - Process
DISH Wireless

Christina Ristevski

Product Manager
Atlassian

Senior Principal Software Engineer
Red Hat, Inc.

DevX Global lead
Accenture

Business Agility Enablement Coach
Accenture

Business Agility Enablement Manager & CIE Communication Lead
Accenture

Senior Program Manager
Atlassian

Customer Success
Refined

Senior Product Marketing Manager, Enterprise & Migrations
Atlassian

Senior Principal Product Manager, Data transformations
Atlassian

Senior Technical Product Marketing Manager
Atlassian

Principal Product Manager, Jira Service Management
Atlassian

Product Marketing Manager, Platform
Atlassian

Product Marketing Manager, ITSM
Atlassian

Group Product Manager
Atlassian

Teamhead IT Digital Workplace Solutions
PUMA SE

Project Manager Digital Workplace Solutions
PUMA SE

Account Manager
Atlassian

Head of Work Management
Cprime

Christy Gooding

AVP, Corporate Communications
F&G

Senior Digital Product Manager
Crocs

Nick Sommerfeld

Manager, Solution Engineering
Isos Technology

Atlassian Architect
Viasat

Product Evangelist
Appfire

Tyler Woolstenhulme

Sr. Solution Advisor
Appfire

Atlassian Architect
Viasat

Product Evangelist
Appfire

Tyler Woolstenhulme

Sr. Solution Advisor
Appfire

Heather Krebsbach

Product Marketing Program Manager 2
Atlassian

Senior Technical Evangelist
Atlassian

Principal Software Engineer
Atlassian

Head of Engineering, Compass
Atlassian

Clemens Reijnen

CTO
Sogeti/Capgemini

CNN host
dream.org founder

Chief of Staff | Head of Office of the CEO
Atlassian

Director, Consulting Services
CGI Federal

Director Consulting Services
CGI Federal

Courtney Musgrove

Senior Consultant
CGI Federal

Senior Customer Success Manager
Adaptavist

Director of enablement
Expium

Group Product Manager
Atlassian

VP of Product
Appfire

Chief Revenue Officer @ Clearvision
Clearvision

DevOps Advocate
Atlassian

Peter Grasevski

Senior Developer
Atlassian

Doro Linneweber

Product Manager, Jira Service Management
Atlassian

Senior Product Manager
The Adaptavist Group

Raimonds Simanoskis

Support Engineer
Atlassian

Product Marketing, Sr Team Lead, WM
Atlassian

Senior Software Engineer
Atlassian

Head of Engineering
Atlassian

Alex Zhitnitsky

Product Marketing Senior Team Lead
Atlassian

Engineer
Netflix

Business Analyst
NextEra Energy

IT Business Systems Analyst
NextEra Energy

Catherine Ponti

IT Business Analyst
NextEra Energy

Director of Technolgoy
Accenture

Principle Modern Work Evangelist
Atlassian

Managing Director
ACN

Executive Director
JPMorgan Chase

Vishal Chinchole

Software Engineer
JPMorgan Chase & Co.

Gowravi Padmegowda

Lead Software Engineer
JP Morgan Chase

Group CEO venITure
venITure

Head of Application - SVP
Giesecke+Devrient Group Services

Group CEO venITure
venITure

Enterprise Advocate
Atlassian

Senior Manager IT, People Technology
Atlassian

Head of TA Tech, Enablement
Atlassian

Shaziya Tambawala

Senior Product Designer
Atlassian

Senior Product Marketing Manager
Atlassian

Principal Product Manager
Atlassian

Associate Director, Digital Workplace Systems
Harvard Business Publishing

Migrations Delivery Director
Cprime

CEO
Meetical Software Ltd.

Global Head of Customer Success
Atlassian

Group Product Manager, Enterprise
Atlassian

Senior Enterprise Technical Architect
test

Vibhu Ramakrishnan

Business Systems Analyst
Google

Chandra Sekhar Chappa

Sr. Technical Business Development Manager
Amazon Web Services

Systems Development Engineer
AWS

Head of Partner Integrations Engineering
Amazon Web Services

Kristina Bucher

Project Manager Software Development & Processes
Dachser SE

Principal Architect, Digital Workplace & Solutions
Rivian Automotive

Sr. Digital Workplace Engineer
Rivian

Client Success Director
Cprime

Principal Solutions Engineer
Atlassian

Head of Service Management Practice
Adaptavist

Vinesha D'Mello

Senior Customer Success Advocate
The Adaptavist Group

Demetris Papallis

Manager IT Governance
Bank of Cyprus

Team Coach
Atlassian

Team Coach
Atlassian

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Collaborating on ITSM can often feel like bringing teams from completely different planets together. The tendency for IT, support, and development to work in silos has serious business implications, especially in incident management. Watch Ed and Nick from Appfire as they walk you through a demo of a Ground Control team supporting space exploration missions. You’ll learn how to modernize your ITSM by leveraging Jira and other tools for an out-of-this-world service desk.

Session Type

On Demand

Feedback

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Use Confluence and Jira together in new ways on intranets, knowledge bases, and support sites

Build a blueprint: How to make your cloud migration a transformation

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Atlassian All-Star Jeopardy (Round 2)

Atlassian Analytics bootcamp: Power data-driven decisions

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How Crocs implemented ITSM best practices to accelerate teamwork and growth

Escape the admin black hole: How a leading satellite provider commands its Atlassian stack

Work differently with Atlassian Together

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How collective action can change the world: In conversation with Van Jones

How we did it: A scalable, enterprise agile transformation

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Trello Enterprise meets Atlassian Admin

Jira transformation story: How to hack consolidation

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Assets workshop: Go all in on Jira Service Management

Successes, learnings and outright failures, Exploring recent changes in how product teams work in the distributed workforce

University Lightning Talks

Community Lightning Talks

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The Atlassian Platform and how it transformed our ways of working

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Optimize your Atlassian tools: Strategies to drive lasting adoption

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Unlock new levels of collaboration: Jira Service Management beyond IT

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Regulated CMDB: When Failure is Not an Option

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