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Incident management in space: How to create an out-of-this-world service desk

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Incident management in space: How to create an out-of-this-world service desk

Group Product Manager - Confluence Enterprise Platform
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Ashwini Rattihalli

Senior Product Manager - Confluence Enterprise Platform
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Senior Product Manager - Cloud Security
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Peter Grasevski

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Doro Linneweber

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Managing Director - Service Engineering
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Head of Global Channel Programs
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Head of Global Channels
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Raimonds Simanovskis

Product Lead
Miro

Head of Engineering
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Alex Zhitnitsky

Product Marketing Senior Team Lead
Atlassian

Digital Workplace Solutions
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Account Executive, Enterprise
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Head of Agile at Scale
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Catherine Ponti

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Senior Principal Product Manager
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Product Marketing Manager, Platform
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Product Marketing Manager
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Cprime

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Head of Solutions
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Group Vice President & Head of Applications
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Group CEO venITure
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Manager, Account Executive, Mid Market
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Principal Solution Architect
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Enterprise Solutions Architect
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General Manager & Co-Founder of Venue DevOps
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Confluence Expert
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Angela Bartlett

Partner Solutions Architect
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Solutions Design Consultant
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Clayton Chancey

ITSM Practice Director
Cprime

VP of Technology and CISO
Bombas

Kelsey LaMastres

Lead Product Marketing Manager
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Product Marketing Manager
Appfire

Chief Product Officer
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Confluence Expert
K15t

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Sendhil Jayachandran

Head of Product Marketing
Atlassian

Head of Product Management, Work Management For All
Atlassian

Principal Architect, Digital Workplace & Solutions
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Sr. Digital Workplace Engineer
Rivian

Group CEO venITure
venITure

Christina Ristevski

Senior Product Manager, Confluence databases
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Google

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Rediscover Your Play

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Head of DevOps Evangelism
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Principal Software Engineer
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CTO
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Senior Product Designer
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Senior Product Marketing Manager
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CEO
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Head of Customer Success Management
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Head of Cloud Shift & Enterprise Adoption
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Senior Program Manager
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Senior Product Marketing Manager
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Senior Principal Product Manager
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Jehan Gonsalkorale

Senior Product Manager
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DevX Global lead
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Lab Operations Supervisor
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Solution Architect
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Technology Lead, Engineering Platform
Commonwealth Bank

CLM Marketing Strategist
Atlassian

Trello Product Marketing Manager
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DevOps Advocate
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Client Success Director
Cprime

Lead Principal Solutions Engineer
Atlassian

Senior Digital Product Manager
Crocs

Nick Sommerfeld

Manager, Solution Engineering
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Director - Agile Transformation office
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Mai Lian Scarlett

Sr. Director - Agile Transformation Office
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Head of Global Channels
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Head of Global Channel Programs
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Director, Consulting Services
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Director Consulting Services
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Senior Consultant
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Director of Enterprise Strategy & Planning
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Director of Enterprise Strategy & Planning
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Sr Lead Software Engineer
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Sr. Technical Product Marketing Manager
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Sr. Technical Business Development Manager
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Systems Development Engineer
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Head of Partner Integrations Engineering
Amazon Web Services

Mike Cannon-Brookes

Co-Founder and Co-CEO
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Co-Founder and Co-CEO
Atlassian

President
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Head of Product Management, IT Solutions
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Head of Product Marketing
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Head of Product Marketing
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Head of Product Management, Work Management For All
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Customer Success Advocate
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Product Manager
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Senior ITSM Consultant
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Andrew Pankevicius

Atlassian
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CNN host
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Chief of Staff and Head of OCEO
Atlassian

Senior Manager, Product Marketing
Atlassian

Co-founder and CTO
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Head of Product Marketing (ADO)
Atlassian

Head of Product Management
Atlassian

Academy Award-Winning Filmmaker, Explorer & CEO
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Senior Customer Success Manager
Adaptavist

Angela Bartlett

Partner Solutions Architect
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Senior Customer Success Manager
Adaptavist

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

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Northeast Territory Director & Enterprise Agile Consultant
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Head of Solutions
Tempo

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

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Lightstorm Entertainment

Product Management
Perforce Software

SVP, Global Channel & Field Operations
Appfire

Account Director
Cprime

VP, Partnerships and Corporate Growth
Cprime

co-CEO
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Agile Consultant
The Adaptavist Group

APAC GTM Lead
Accenture

Lead Solutions Engineer, Strategic
Atlassian

Head of Solutions
Tempo

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Head of Product Marketing, IT Solutions
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Head of Product Management, IT Solutions
Atlassian

Sr. Product Owner
Southwest Airlines

Ashleigh Wansbrough

Sr. Atlassian Administrator
Southwest Airlines

Enterprise Solutions Architect
Valiantys

Chief Strategy Officer
Tempo Software

Product Manager
Tricentis

Sendhil Jayachandran

Head of Product Marketing, Work Management For All
Atlassian

Head of Product, Work Management For All
Atlassian

Confluence Expert
K15t

Product Manager
Atlassian

Director, Agile Tools Squad Lead
Fidelity Investments

Principal Solution Architect
Appfire

Product Manager
Appfire

Chief Product Officer
Miro

Head of Product, Strategic Portfolio Management Solutions
Miro

Parthiban Rajendran

Sr. Intelligence Analyst
Atlassian - ITG

Product Owner
resolution GmbH

Co-CEO
resolution Reichert Network Solutions GmbH

Group Product Manager - Confluence Enterprise Platform
Atlassian

Ashwini Rattihalli

Senior Product Manager - Confluence Enterprise Platform
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Senior Product Manager - Cloud Security
test

Group Product Manager
Lucid Software

Head of Marketing
draw.io

Head of Services
Forty8Fifty Labs

VP Marketing
Atlassian

Head of Product, DevOps
Atlassian

Andreas Schmidt

Co-Founder and CEO at yasoon
Yasoon GmbH

Director of Enterprise Strategy & Planning
Isos Technology

Gautam Jethwani

Software Engineer
Atlassian

CNN host
dream.org founder

Chief of Staff and Head of OCEO
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CNN host and dream.org founder

Chief of Staff
Atlassian

Senior Program Manager
Atlassian

Senior Principal Software Engineer
Red Hat, Inc.

DevX Global lead
Accenture

Christina Ristevski

Senior Product Manager, Confluence databases
Atlassian

Atlassian Business Advisor
Accenture

Business Agility Enablement Manager & CIE Communication Lead
Accenture

Principal Product Manager, Rovo Agents
Atlassian

Sr. Product Marketing Manager, ITSM
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Sr Director of IT
Fastly

Senior Manager - Process
DISH Wireless

Senior Enablement Manager
Refined

Sr. Technical Product Marketing Manager
Atlassian

Senior Product Marketing Manager, Regulated Industries
Atlassian

Snr Principal Product Manager
Atlassian

Senior Digital Product Manager
Crocs

Nick Sommerfeld

Manager, Solution Engineering
Isos Technology

Digital Workplace Solutions
PUMA SE

Digital Workplace Solutions - Lead Teamwork and Collaboration - Senior Project Manager
PUMA SE

Account Executive, Enterprise
Atlassian

Atlassian Architect
Viasat

Product Evangelist
Appfire

Tyler Woolstenhulme

Sr. Channel Manager
Appfire

Atlassian Architect
Viasat

Product Evangelist
Appfire

Tyler Woolstenhulme

Sr. Channel Manager
Appfire

Senior Principal Product Manager
Atlassian

Product Marketing Manager, Platform
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Product Marketing Manager
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Group Product Manager, JSM, ITSM Operations
Atlassian

Head of DevOps Evangelism
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Principal Software Engineer
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Head of Engineering, Compass
Atlassian

Clemens Reijnen

CTO
Sogeti/Capgemini

heather krebsbach

marketing manager
atlassian

Head of Work Management
Cprime

Christy Gooding

AVP, Corporate Communications
F&G

CNN host
dream.org founder

Chief of Staff and Head of OCEO
Atlassian

Director of enablement
Expium

Senior Customer Success Manager
Adaptavist

Director, Consulting Services
CGI Federal

Director Consulting Services
CGI Federal

Courtney Musgrove

Senior Consultant
CGI Federal

VP of Product
Appfire

Chief Revenue Officer @ Clearvision
Clearvision

Group Product Manager, Trello
Atlassian

DevOps Advocate
Atlassian

Lead Product Manager
Kolekti - Part of the Adaptavist Group

Peter Grasevski

Senior Developer
Atlassian

Doro Linneweber

Senior Product Manager, Jira Service Management Assets
Atlassian

Support Engineer
Atlassian

Product Marketing, Sr Team Lead, WM
Atlassian

Raimonds Simanovskis

Executive Director
JPMorgan Chase

Vishal Chinchole

Software Engineer
JPMorgan Chase & Co.

Gowravi Padmegowda

Sr Lead Software Engineer
JPMorgan Chase

Group CEO venITure
venITure

Business Analyst
NextEra Energy

SR IT Business Systems Analyst
NextEra Energy

Catherine Ponti

IT Business Analyst
NextEra Energy

Engineer
Netflix

Head of Engineering
Atlassian

Alex Zhitnitsky

Product Marketing Senior Team Lead
Atlassian

Director of Technolgoy
Accenture

Principal Modern Work Evangelist
Atlassian

Managing Director
Accenture

Senior Software Engineer
Atlassian

Senior Manager IT, People Technology
Atlassian

Head of TA Tech, Enablement
Atlassian

Principal Product Manager
Atlassian

Shaziya Tambawala

Senior Product Designer
Atlassian

Senior Product Marketing Manager
Atlassian

Associate Director, Digital Workplace Systems
Harvard Business Publishing

Cloud | Migrations Practice Director
Cprime

CEO
Meetical Software Ltd.

Group Vice President & Head of Applications
Giesecke+Devrient Group Services

Group CEO venITure
venITure

Account Executive, Enterprise
Atlassian

Senior Enterprise Technical Architect
test

Head of Customer Success Management
Atlassian

Head of Cloud Shift & Enterprise Adoption
Atlassian

Principal Architect, Digital Workplace & Solutions
Rivian Automotive

Sr. Digital Workplace Engineer
Rivian

Chandra Sekhar Chappa

Sr. Technical Business Development Manager
Amazon Web Services

Systems Development Engineer
AWS

Head of Partner Integrations Engineering
Amazon Web Services

Vibhu Ramakrishnan

Business Systems Analyst
Google

Team Coach
Atlassian

Team Coach
Atlassian

Head of Service Management
Adaptavist

Vinesha D'Mello

Senior Customer Success Advocate
The Adaptavist Group

Demetris Papallis

Manager IT Governance
Bank of Cyprus

Client Success Director
Cprime

Lead Principal Solutions Engineer
Atlassian

Kristina Bucher

Project Manager Software Development & Processes
Dachser SE

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Collaborating on ITSM can often feel like bringing teams from completely different planets together. The tendency for IT, support, and development to work in silos has serious business implications, especially in incident management. Watch Ed and Nick from Appfire as they walk you through a demo of a Ground Control team supporting space exploration missions. You’ll learn how to modernize your ITSM by leveraging Jira and other tools for an out-of-this-world service desk.

Session Type

On Demand

Feedback

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