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Incident management in space: How to create an out-of-this-world service desk

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Incident management in space: How to create an out-of-this-world service desk

Group Product Manager - Confluence Enterprise Platform
Atlassian

Ashwini Rattihalli

Senior Product Manager - Confluence Enterprise Platform
Atlassian

Senior Product Manager - Cloud Security
test

Peter Grasevski

Senior Developer
Atlassian

Doro Linneweber

Senior Product Manager
Atlassian

Group Product Manager
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Managing Director - Service Engineering
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Managing Director
Accenture

Engineer
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Heather Krebsbach

Sr. Strategist
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Senior Manager - Process
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Head of Work Management
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Christy Gooding

AVP, Corporate Communications
F&G

Principal Product Manager
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Team Coach
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Team Coach
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Darko Jakimovski

Team Manager
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Senior Solution Engineer

President
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Heather McLellan

Head of Global Communications
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Heather Fernandez

CEO and Co-Founder
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Principal Architect
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Enterprise Solution Architect
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Director, Agile Tools Squad Lead
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Support Engineer
Atlassian

Head of Product Marketing (ADO)
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Head of Product, DevOps
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Head of Global Channels
Atlassian

Head of Global Channel Programs
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Head of Product Management, IT Solutions
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Head of Product Marketing
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Senior Product Marketing Manager, Enterprise & Migrations
Atlassian

Snr Principal Product Manager
Atlassian

Chief Strategy Officer
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Andreas Schmidt

Co-Founder and CEO at yasoon
Yasoon GmbH

CEO
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Head of Global Channel Programs
Atlassian

Head of Global Channels
Atlassian

Raimonds Simanovskis

Product Lead
Miro

Head of Engineering
Atlassian

Alex Zhitnitsky

Product Marketing Senior Team Lead
Atlassian

Teamhead IT Digital Workplace Solutions
PUMA SE

Project Manager Digital Workplace Solutions - Teamwork & Collaboration
PUMA

Account Manager
Atlassian

Head of Agile at Scale
Valiantys

Business Analyst
NextEra Energy

IT Business Systems Analyst
NextEra Energy

Catherine Ponti

IT Business Analyst
NextEra Energy

Partner solution Architect
AWS

Senior Principal Product Manager
Atlassian

Product Marketing Manager, Platform
Atlassian

Product Marketing Manager, ITSM
Atlassian

Group Product Manager
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Senior Product Manager
Atlassian

Senior Product Manager - Bitbucket DC
Atlassian

Product Strategy Coach at Cprime
Cprime

Solutions Engineer

Head of Solutions
Tempo

Senior Principal Software Engineer
Red Hat, Inc.

Group Vice President & Head of Applications
Giesecke+Devrient Group Services

Group CEO venITure
venITure

Enterprise Advocate
Atlassian

Community Engagement Coordinator
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Sales Manager
Atlassian

SaaS Platform Development
GoDaddy

Strategic Account Manager
Isos Technology

Product Manager
Appfire

Principal Solutions Architect
Appfire

Enterprise Solutions Architect
Valiantys

General Manager & Co-Founder of Venue DevOps
The Adaptavist Group

Top-Rated Virtual Speaker | LinkedIn Learning Instructor | Editorial + Tech Leader
Ex-LinkedIn, SlideShare, Prezi

Confluence Expert
K15t

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Solutions Engineer
Cprime

Clayton Chancey

ITSM Practice Director
Cprime

VP of Technology and CISO
Bombas

Kelsey LaMastres

Lead Product Marketing Manager
Appfire

Product Marketing Manager
Appfire

Chief Product Officer
K15t

Confluence Expert
K15t

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Sendhil Jayachandran

Head of Product Marketing
Atlassian

Head of Product Management, Work Management For All
Atlassian

Principal Architect, Digital Workplace & Solutions
Rivian Automotive

Sr. Digital Workplace Engineer
Rivian

Group CEO venITure
venITure

Christina Ristevski

Product Manager
Atlassian

Vibhu Ramakrishnan

Business Systems Analyst
Google

Positive Psychology Play Speaker
Rediscover Your Play

Product Manager
Atlassian

Kristina Bucher

Project Manager Software Development & Processes
Dachser SE

Product Marketing, Sr Team Lead, WM
Atlassian

Product Marketing Manager, Confluence
Atlassian

COO and Customer Experience Lead
DreamProIT

Product Manager Atlassian Tools
Lufthansa Systems GmbH

Consultant
Lufthansa Systems

Parthiban Rajendran

Sr. Intelligence Analyst
Atlassian - ITG

Business Agility Sr Manager & Atlassian Advisor
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Business Agility Enablement Manager & CIE Communication Lead
Accenture

Senior Enterprise Technical Architect
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Senior Software Engineer
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Head of DevOps Evangelism
Atlassian

Principal Software Engineer
Atlassian

Head of Engineering, Compass
Atlassian

Clemens Reijnen

CTO
Sogeti/Capgemini

Shaziya Tambawala

Senior Product Designer
Atlassian

Senior Product Marketing Manager
Atlassian

CEO
Meetical Software Ltd.

Head of Customer Success Management
Atlassian

Head of Cloud Shift & Enterprise Adoption
Atlassian

Senior Program Manager
Atlassian

Senior Product Marketing Manager
Atlassian

Senior Principal Product Manager
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Jehan Gonsalkorale

Senior Product Manager
Atlassian

DevX Global lead
Accenture

Lab Operations Supervisor
Ginkgo Bioworks

Solution Architect
Praecipio

Chief Engineer
Commonwealth Bank of Australia

CLM Marketing Strategist
Atlassian

Senior PMM, Trello
Atlassian

DevOps Advocate
Atlassian

Client Success Director
Cprime

Principal Solutions Engineer
Atlassian

Senior Digital Product Manager
Crocs

Nick Sommerfeld

Manager, Solution Engineering
Isos Technology

Director - Agile Transformation office
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Mai Lian Scarlett

Sr. Director - Agile Transformation Office
Lumen Technologies

Head of Global Channels
Atlassian

Head of Global Channel Programs
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Director, Consulting Services
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Director Consulting Services
CGI Federal

Courtney Musgrove

Senior Consultant
CGI Federal

Director of Agile Services
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Senior Solution Engineer
Isos Technology

Director of Agile Services
Isos Technology

Principal Customer Success Advocate
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Knowledge and production manager
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Product Manager
Atlassian

Gautam Jethwani

Software Engineer
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DevOps Advocate
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Director of enablement
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Senior Product Manager
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Senior Product Marketing Manager
Atlassian

Sr Director of IT
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Senior Manager IT, People Technology
Atlassian

Head of TA Tech, Enablement
Atlassian

Executive Director
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Vishal Chinchole

Software Engineer
JPMorgan Chase & Co.

Gowravi Padmegowda

Lead Software Engineer
JPMorgan Chase

Group Product Manager
Atlassian

Senior Technical Product Marketing Manager
Atlassian

Chandra Sekhar Chappa

Sr. Technical Business Development Manager
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Systems Development Engineer
AWS

Head of Partner Integrations Engineering
Amazon Web Services

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Head of Product Management, IT Solutions
Atlassian

Head of Product Marketing
Atlassian

Sendhil Jayachandran

Head of Product Marketing
Atlassian

Head of Product Management, Work Management For All
Atlassian

Senior Customer Success Manager
Adaptavist

Bastian Schmitt

Customer Success Advocate
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Sheerine Baucum

Product Manager
Atlassian

Senior ITSM Consultant
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Andrew Pankevicius

Atlassian
Atlassian

CNN host
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Chief of Staff and Head of OCEO
Atlassian

Senior Manager, Product Marketing
Atlassian

Co-founder and CTO
Salto

Head of Product Marketing (ADO)
Atlassian

Head of Product, DevOps
Atlassian

Academy Award-Winning Filmmaker, Explorer & CEO
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Senior Customer Success Manager
Adaptavist

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Senior Customer Success Manager
Adaptavist

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Angela Bartlett

Partner Solutions Architect
Amazon Web Services

Confluence Expert
K15t

Northeast Territory Director & Enterprise Agile Consultant
Blue Agility a cPrime Company

Head of Solutions
Tempo

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Product Management
Gliffy by Perforce

SVP, Global Channel & Field Operations
Appfire

Account Director
Cprime

VP, Partnerships and Corporate Growth
Cprime

co-CEO
appanvil

Agile Consultant
The Adaptavist Group

Business Agility lead
Accenture

Solutions Engineer

Head of Solutions
Tempo

Mike Cannon-Brookes

Co-Founder and Co-CEO
Atlassian

Co-Founder and Co-CEO
Atlassian

President
Atlassian

Head of Product Marketing, IT Solutions
Atlassian

Head of Product Management, IT Solutions
Atlassian

Sr. Product Owner
Southwest Airlines

Ashleigh Wansbrough

Sr. Atlassian Administrator
Southwest Airlines

Enterprise Solutions Architect
Valiantys

Chief Strategy Officer
Tempo Software

Product Manager
Tricentis

Sendhil Jayachandran

Head of Product Marketing, Work Management For All
Atlassian

Head of Product, Work Management For All
Atlassian

Confluence Expert
K15t

Product Manager
Atlassian

Director, Agile Tools Squad Lead
Fidelity Investments

Principal Solutions Architect
Appfire

Product Manager
Appfire

Chief Product Officer
Miro

Head of Product, Strategic Portfolio Management Solutions
Miro

Parthiban Rajendran

Sr. Intelligence Analyst
Atlassian - ITG

Content Creator
resolution GmbH

Co-CEO
resolution Reichert Network Solutions GmbH

Group Product Manager - Confluence Enterprise Platform
Atlassian

Ashwini Rattihalli

Senior Product Manager - Confluence Enterprise Platform
Atlassian

Senior Product Manager - Cloud Security
test

Group Product Manager
Lucid Software

Head of Marketing
draw.io

Head of Services
Forty8Fifty Labs

VP Marketing
Atlassian

Head of Product, DevOps
Atlassian

Andreas Schmidt

Co-Founder and CEO at yasoon
Yasoon GmbH

Director of Agile Services
Isos Technology

Gautam Jethwani

Software Engineer
Atlassian

CNN host
dream.org founder

Chief of Staff and Head of OCEO
Atlassian

CNN host and dream.org founder

Chief of Staff
Atlassian

Senior Program Manager
Atlassian

Senior Principal Software Engineer
Red Hat, Inc.

DevX Global lead
Accenture

Christina Ristevski

Product Manager
Atlassian

Business Agility Sr Manager & Atlassian Advisor
Accenture

Business Agility Enablement Manager & CIE Communication Lead
Accenture

Senior Product Manager
Atlassian

Senior Product Marketing Manager
Atlassian

Sr Director of IT
Fastly

Senior Manager - Process
DISH Wireless

Customer Success
Refined

Senior Technical Product Marketing Manager
Atlassian

Senior Product Marketing Manager, Enterprise & Migrations
Atlassian

Snr Principal Product Manager
Atlassian

Senior Digital Product Manager
Crocs

Nick Sommerfeld

Manager, Solution Engineering
Isos Technology

Teamhead IT Digital Workplace Solutions
PUMA SE

Project Manager Digital Workplace Solutions - Teamwork & Collaboration
PUMA

Account Manager
Atlassian

Atlassian Architect
Viasat

Product Evangelist
Appfire

Tyler Woolstenhulme

Sr. Solution Advisor
Appfire

Atlassian Architect
Viasat

Product Evangelist
Appfire

Tyler Woolstenhulme

Sr. Solution Advisor
Appfire

Senior Principal Product Manager
Atlassian

Product Marketing Manager, Platform
Atlassian

Product Marketing Manager, ITSM
Atlassian

Group Product Manager
Atlassian

Head of DevOps Evangelism
Atlassian

Principal Software Engineer
Atlassian

Head of Engineering, Compass
Atlassian

Clemens Reijnen

CTO
Sogeti/Capgemini

Heather Krebsbach

Sr. Strategist
Atlassian

Head of Work Management
Cprime

Christy Gooding

AVP, Corporate Communications
F&G

CNN host
dream.org founder

Chief of Staff and Head of OCEO
Atlassian

Director of enablement
Expium

Senior Customer Success Manager
Adaptavist

Director, Consulting Services
CGI Federal

Director Consulting Services
CGI Federal

Courtney Musgrove

Senior Consultant
CGI Federal

VP of Product
Appfire

Chief Revenue Officer @ Clearvision
Clearvision

Group Product Manager
Atlassian

DevOps Advocate
Atlassian

Lead Product Manager
Kolekti - Part of the Adaptavist Group

Peter Grasevski

Senior Developer
Atlassian

Doro Linneweber

Senior Product Manager
Atlassian

Support Engineer
Atlassian

Product Marketing, Sr Team Lead, WM
Atlassian

Raimonds Simanovskis

Executive Director
JPMorgan Chase

Vishal Chinchole

Software Engineer
JPMorgan Chase & Co.

Gowravi Padmegowda

Lead Software Engineer
JPMorgan Chase

Group CEO venITure
venITure

Business Analyst
NextEra Energy

IT Business Systems Analyst
NextEra Energy

Catherine Ponti

IT Business Analyst
NextEra Energy

Engineer
Netflix

Head of Engineering
Atlassian

Alex Zhitnitsky

Product Marketing Senior Team Lead
Atlassian

Director of Technolgoy
Accenture

Principal Modern Work Evangelist
Atlassian

Managing Director
Accenture

Senior Software Engineer
Atlassian

Senior Manager IT, People Technology
Atlassian

Head of TA Tech, Enablement
Atlassian

Principal Product Manager
Atlassian

Shaziya Tambawala

Senior Product Designer
Atlassian

Senior Product Marketing Manager
Atlassian

Associate Director, Digital Workplace Systems
Harvard Business Publishing

Cloud | Migrations Practice Director
Cprime

CEO
Meetical Software Ltd.

Group Vice President & Head of Applications
Giesecke+Devrient Group Services

Group CEO venITure
venITure

Enterprise Advocate
Atlassian

Senior Enterprise Technical Architect
test

Head of Customer Success Management
Atlassian

Head of Cloud Shift & Enterprise Adoption
Atlassian

Principal Architect, Digital Workplace & Solutions
Rivian Automotive

Sr. Digital Workplace Engineer
Rivian

Chandra Sekhar Chappa

Sr. Technical Business Development Manager
Amazon Web Services

Systems Development Engineer
AWS

Head of Partner Integrations Engineering
Amazon Web Services

Vibhu Ramakrishnan

Business Systems Analyst
Google

Team Coach
Atlassian

Team Coach
Atlassian

Head of Service Management Practice
The Adaptavist Group

Vinesha D'Mello

Senior Customer Success Advocate
The Adaptavist Group

Demetris Papallis

Manager IT Governance
Bank of Cyprus

Client Success Director
Cprime

Principal Solutions Engineer
Atlassian

Kristina Bucher

Project Manager Software Development & Processes
Dachser SE

Academy Award-Winning Filmmaker, Explorer & CEO
Lightstorm Entertainment

Collaborating on ITSM can often feel like bringing teams from completely different planets together. The tendency for IT, support, and development to work in silos has serious business implications, especially in incident management. Watch Ed and Nick from Appfire as they walk you through a demo of a Ground Control team supporting space exploration missions. You’ll learn how to modernize your ITSM by leveraging Jira and other tools for an out-of-this-world service desk.

Session Type

On Demand

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Community Find answers, support, and inspiration from other Atlassian users

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Compass Mission control for your distributed software architecture

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Jira Product Discovery The why behind the work

The Power of connection: How practicing connection can transform teamwork within your organization

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Building the future: The power of women representation in tech

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Marketplace & Integrations Apps & integrations to customize your workspace

ITSM High-velocity ITSM

Training & Certification Build your confidence and career with Atlassian University

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ITSM highlight: END BSM NOW

Atlas Your company’s new teamwork directory

Open DevOps Connect and power your best-of-breed DevOps toolchain

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