From legacy to launch: SEB’s journey to Jira Service Management

From legacy to launch: SEB’s journey to Jira Service Management

A leading Nordic bank with over 15,000 employees, SEB was using a legacy ITSM solution that wasn’t fit to meet their integration or configuration needs. Seeking a better solution for Dev and Ops, SEB chose Jira Service Management as their tool of choice. Learn more about SEB’s journey to Jira Service Management and migrating 4,000 agents to a new and improved platform, and what’s ahead for them.

Session Type
On Demand
Please log in to provide feedback on this session.
RESOURCES
FEATURED PRODUCTS & SOLUTIONS

Hand-picked, just for you

View full library

1363163-61494c2110202.svg 36 MIN 990809-6065f517e2a27.png

Breaking all the DevOps rules

Details

1363163-61494c2110202.svg 27 MIN 990809-6065f517e2a27.png

Service engineering: Lessons from the Rebel Alliance

Details

1363163-61494c2110202.svg 20 MIN 990809-6065f517e2a27.png

Lumen's SAFe transformation: Best practices and lessons learned

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Simplify the complex art of communicating between teams

Details

1363163-61494c2110202.svg 37 MIN 990809-6065f517e2a27.png

Solving organizational complexity with Jira

Details

1363163-61494c2110202.svg 24 MIN 990809-6065f517e2a27.png

The art of efficient planning with Confluence whiteboards

Details

1363163-61494c2110202.svg 33 MIN 990809-6065f517e2a27.png

The Atlassian Platform and how it transformed our ways of working

Details

1363163-61494c2110202.svg 28 MIN 990809-6065f517e2a27.png

Unlock new levels of collaboration: Jira Service Management beyond IT

Details

1363163-61494c2110202.svg 36 MIN 990809-6065f517e2a27.png

Build it, ship it, support it: Customer service for a digital-first world

Details

1363163-61494c2110202.svg 7 MIN 990809-6065f517e2a27.png

Jira analysis and visualization with eazyBI: simple things easy, complex things possible

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Jira, meet Microsoft Teams! Make interdisciplinary teams happier and work smarter together

Details

1363163-61494c2110202.svg 3 MIN 990809-6065f517e2a27.png

Strategic Portfolio Management: Tools for Turbulence

Details

1363163-61494c2110202.svg 17 MIN 990809-6065f517e2a27.png

How we did it: A scalable, enterprise agile transformation

Details

1363163-61494c2110202.svg 18 MIN 990809-6065f517e2a27.png

5 stand-out differences between Jira Align and Advanced Roadmaps

Details

1363163-61494c2110202.svg 10 MIN 990809-6065f517e2a27.png

Enabling effective change management in Jira Service Management for your organization

Details

1363163-61494c2110202.svg 25 MIN 990809-6065f517e2a27.png

Confluence and Jira Service Management: The ultimate knowledge management duo

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Lean project management: Visualise your projects with Epic Sum Up

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

The complete guide to keeping a team on track in Trello

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

Using data to streamline teamwork with Confluence Analytics

Details

1363163-61494c2110202.svg 17 MIN 990809-6065f517e2a27.png

Shape up your team by building a shared understanding

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

Building scalable culture through onboarding and enablement

Details

1363163-61494c2110202.svg 37 MIN 990809-6065f517e2a27.png

Getting started with the Jira Service Management virtual agent

Details

1363163-61494c2110202.svg 37 MIN 990809-6065f517e2a27.png

How Atlassian uses Jira Service Management for better HR solutions

Details

1363163-61494c2110202.svg 43 MIN 990809-6065f517e2a27.png

Jump-start your Atlassian cloud journey

Details

1363163-61494c2110202.svg 11 MIN 990809-6065f517e2a27.png

Trello Enterprise meets Atlassian Admin

Details

1363163-61494c2110202.svg 15 MIN 990809-6065f517e2a27.png

Make incidents suck less: 10 battle-tested tips

Details

1363163-61494c2110202.svg 26 MIN 990809-6065f517e2a27.png

Accelerate cloud migration and operations on AWS at scale

Details

1363163-61494c2110202.svg 37 MIN 990809-6065f517e2a27.png

Work differently with Atlassian Together

Details

1363163-61494c2110202.svg 33 MIN 990809-6065f517e2a27.png

DISH Network's journey to driving quality with Analytics and Atlassian tools

Details

1363163-61494c2110202.svg 32 MIN 990809-6065f517e2a27.png

Customer case study: Unlock Trello’s work management capabilities

Details

1363163-61494c2110202.svg 35 MIN 990809-6065f517e2a27.png

The Power of connection: How practicing connection can transform teamwork within your organization

Details

1363163-61494c2110202.svg 11 MIN 990809-6065f517e2a27.png

From legacy to launch: SEB’s journey to Jira Service Management

Details

1363163-61494c2110202.svg Customer stories 28 MIN 990809-6065f517e2a27.png

A Jira enterprise success story: Applying CI/CD solutions

Details

1363163-61494c2110202.svg 22 MIN 990809-6065f517e2a27.png

The Sole Survivor: How Fidelity Investments reduced Jira customizations by 99%

Details

1363163-61494c2110202.svg 15 MIN 990809-6065f517e2a27.png

The secret weapon: How to increase collaboration between product and support teams

Details

1363163-61494c2110202.svg 16 MIN 990809-6065f517e2a27.png

Build a blueprint: How to make your cloud migration a transformation

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Upgrade your meeting management with Confluence

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Powering async collaboration with Confluence and Miro embeds

Details

1363163-61494c2110202.svg 23 MIN 990809-6065f517e2a27.png

Extending PUMA’s digital workplace with Atlassian tools

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Back to basics: Focus on flow

Details

1363163-61494c2110202.svg 39 MIN 990809-6065f517e2a27.png

A Jira Service management blueprint for non-IT teams

Details

1363163-61494c2110202.svg 47 MIN 990809-6065f517e2a27.png

Amazon CodeCatalyst Overview & Working with Jira Extension

Details

1363163-61494c2110202.svg 46 MIN 990809-6065f517e2a27.png

Atlassian Analytics bootcamp: Power data-driven decisions

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Bitbucket Cloud migration strategies and similarities with Bitbucket Data Center

Details

1363163-61494c2110202.svg 26 MIN 990809-6065f517e2a27.png

Cut Waste by Aligning Product, Design, and Engineering Teams with Seamless Work Management Integrations

Details

1363163-61494c2110202.svg 13 MIN 990809-6065f517e2a27.png

From PPM to LPM with Jira, Jira Align, and Tempo

Details

1363163-61494c2110202.svg 47 MIN 990809-6065f517e2a27.png

Governance in the open organization

Details

1363163-61494c2110202.svg 32 MIN 990809-6065f517e2a27.png

How G+D uses the Atlassian stack to innovate and navigate transitions

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

How to run better meetings with the help of Confluence

Details

1363163-61494c2110202.svg 26 MIN 990809-6065f517e2a27.png

How GoDaddy adopted new ways of working in the Atlassian cloud

Details

1363163-61494c2110202.svg 10 MIN 990809-6065f517e2a27.png

Incident management in space: How to create an out-of-this-world service desk

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Individuals and Interactions over Processes and Tools—We're all still adjusting to remote work life.

Details

1363163-61494c2110202.svg 47 MIN 990809-6065f517e2a27.png

Introducing a Venue for your DevOps Team Concert: Let’s Get on Stage

Details

1363163-61494c2110202.svg 22 MIN 990809-6065f517e2a27.png

Make a memorable first impression on video: The TEA method

Details

1363163-61494c2110202.svg 32 MIN 990809-6065f517e2a27.png

Product information; expensive, cheap, or priceless?

Details

1363163-61494c2110202.svg 12 MIN 990809-6065f517e2a27.png

Seamless collaboration with Jira and Amazon CodeCatalyst

Details

1363163-61494c2110202.svg 6 MIN 990809-6065f517e2a27.png

Security in Jira: Integrating development, security, and operations into Jira, Gitlab, and Snyk

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Speedy issue resolution at Bombas with Jira Service Management

Details

1363163-61494c2110202.svg 27 MIN 990809-6065f517e2a27.png

Tame the data chaos: tips to automate, clean, and scale your Jira instance

Details

1363163-61494c2110202.svg 10 MIN 990809-6065f517e2a27.png

Unleash the potential of your products: Collaborative product documentation with Confluence and Scroll

Details

1363163-61494c2110202.svg 23 MIN 990809-6065f517e2a27.png

The play workshop: Building psychological safety at work

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

Chaos to collaboration: Bringing cross-functional teams together with Confluence

Details

1363163-61494c2110202.svg 10 MIN 990809-6065f517e2a27.png

Building a digital team in Ukraine powered by Atlassian tools

Details

1363163-61494c2110202.svg 28 MIN 990809-6065f517e2a27.png

How Lufthansa Systems serves over 300 airlines with Jira Service Management

Details

1363163-61494c2110202.svg 17 MIN 990809-6065f517e2a27.png

Meet the Atlassian team that protects your data

Details

1363163-61494c2110202.svg 45 MIN 990809-6065f517e2a27.png

From hierarchies to circles: An evolution of work habits

Details

1363163-61494c2110202.svg 38 MIN 990809-6065f517e2a27.png

Accelerating value delivery by empowering autonomous teams

Details

1363163-61494c2110202.svg 39 MIN 990809-6065f517e2a27.png

The Uber Stream: Combating task loneliness silos in software teams

Details

1363163-61494c2110202.svg 44 MIN 990809-6065f517e2a27.png

Mastering complexity in software delivery with platform engineering and Compass

Details

1363163-61494c2110202.svg 44 MIN 990809-6065f517e2a27.png

The subtle art of not building an awful Confluence site

Details

1363163-61494c2110202.svg 35 MIN 990809-6065f517e2a27.png

Up-level your cross-team collaboration with seamless integration

Details

1363163-61494c2110202.svg 42 MIN 990809-6065f517e2a27.png

Optimize your Atlassian tools: Strategies to drive lasting adoption

Details

1363163-61494c2110202.svg 15 MIN 990809-6065f517e2a27.png

3 ways to turn your stakeholders into Jira admins (and still sleep at night)

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Choosing the right Confluence plan

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

Capital procurement dollars and sense: Leveraging Assets at Ginkgo Bioworks

Details

1363163-61494c2110202.svg 24 MIN 990809-6065f517e2a27.png

Commonwealth Bank of Australia: Engineering transformation at scale for 25,000 Jira users

Details

1363163-61494c2110202.svg 31 MIN 990809-6065f517e2a27.png

Crush your multimillion-dollar campaign goals with Trello, Confluence, and Jira

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

DevEx as a service: The rise of platform engineering

Details

1363163-61494c2110202.svg 49 MIN 990809-6065f517e2a27.png

Empower your Agile transformation with Jira Align

Details

1363163-61494c2110202.svg 13 MIN 990809-6065f517e2a27.png

Enterprise-grade Cloud: How Atlassian is enabling secure collaboration

Details

1363163-61494c2110202.svg 40 MIN 990809-6065f517e2a27.png

How Crocs implemented ITSM best practices to accelerate teamwork and growth

Details

1363163-61494c2110202.svg 33 MIN 990809-6065f517e2a27.png

How to unlock high-velocity teams with Jira Service Management

Details

1363163-61494c2110202.svg 42 MIN 990809-6065f517e2a27.png

Let’s GSD (get sh*t done) with OKRs

Details

1363163-61494c2110202.svg 13 MIN 990809-6065f517e2a27.png

Ongoing onboarding with Trello and Confluence

Details

1363163-61494c2110202.svg 43 MIN 990809-6065f517e2a27.png

“Open company: Your path to a smooth Cloud migration

Details

1363163-61494c2110202.svg 13 MIN 990809-6065f517e2a27.png

Break down silos without breaking the bank

Details

1363163-61494c2110202.svg 16 MIN 990809-6065f517e2a27.png

Discover the power of automation for Confluence

Details

1363163-61494c2110202.svg 16 MIN 990809-6065f517e2a27.png

Service projects: Task-sharing made easy

Details

1363163-61494c2110202.svg 16 MIN 990809-6065f517e2a27.png

Level up your DevOps with Progressive Delivery

Details

1363163-61494c2110202.svg 15 MIN 990809-6065f517e2a27.png

DevOps best practices to better manage your Jira instances

Details

1363163-61494c2110202.svg 8 MIN 990809-6065f517e2a27.png

Drawing and Diagramming in draw.io - a different kind of DnD

Details

1363163-61494c2110202.svg 11 MIN 990809-6065f517e2a27.png

Stitch It together: how to integrate Atlassian with all your other tools

Details