The secret weapon: How to increase collaboration between product and support teams

The secret weapon: How to increase collaboration between product and support teams

Product teams across many organizations often don't include their support teams in their development process until closer to a launch of a new feature or product. This can lead to losing valuable insights from their support teams, such as which features are most in demand and what their customers actually want. In this session, we'll examine how an organization improved their support engagement through the use of tools such as Trello, Jira Service Management, and Confluence.

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