The Sole Survivor: How Fidelity Investments reduced Jira customizations by 99%

The Sole Survivor: How Fidelity Investments reduced Jira customizations by 99%

By reducing Jira customizations by 99%, Fidelity Investments significantly improved performance and usability. With 30,000 users and 5,000 Jira projects, this was no easy feat. Learn how Fidelity Investments reduced to 12 workflow statuses, less than 100 custom fields, and only one workflow. The team will discuss how they won over customers and how these changes improved those customers’ opinions of Jira.

Session Type
Expo Theater
Please log in to provide feedback on this session.
RESOURCES
FEATURED PRODUCTS & SOLUTIONS

Hand-picked, just for you

View full library

1363163-61494c2110202.svg 36 MIN 990809-6065f517e2a27.png

Breaking all the DevOps rules

Details

1363163-61494c2110202.svg 27 MIN 990809-6065f517e2a27.png

Service engineering: Lessons from the Rebel Alliance

Details

1363163-61494c2110202.svg 20 MIN 990809-6065f517e2a27.png

Lumen's SAFe transformation: Best practices and lessons learned

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Simplify the complex art of communicating between teams

Details

1363163-61494c2110202.svg 37 MIN 990809-6065f517e2a27.png

Solving organizational complexity with Jira

Details

1363163-61494c2110202.svg 24 MIN 990809-6065f517e2a27.png

The art of efficient planning with Confluence whiteboards

Details

1363163-61494c2110202.svg 33 MIN 990809-6065f517e2a27.png

The Atlassian Platform and how it transformed our ways of working

Details

1363163-61494c2110202.svg 28 MIN 990809-6065f517e2a27.png

Unlock new levels of collaboration: Jira Service Management beyond IT

Details

1363163-61494c2110202.svg 36 MIN 990809-6065f517e2a27.png

Build it, ship it, support it: Customer service for a digital-first world

Details

1363163-61494c2110202.svg 7 MIN 990809-6065f517e2a27.png

Jira analysis and visualization with eazyBI: simple things easy, complex things possible

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Jira, meet Microsoft Teams! Make interdisciplinary teams happier and work smarter together

Details

1363163-61494c2110202.svg 3 MIN 990809-6065f517e2a27.png

Strategic Portfolio Management: Tools for Turbulence

Details

1363163-61494c2110202.svg 17 MIN 990809-6065f517e2a27.png

How we did it: A scalable, enterprise agile transformation

Details

1363163-61494c2110202.svg 18 MIN 990809-6065f517e2a27.png

5 stand-out differences between Jira Align and Advanced Roadmaps

Details

1363163-61494c2110202.svg 10 MIN 990809-6065f517e2a27.png

Enabling effective change management in Jira Service Management for your organization

Details

1363163-61494c2110202.svg 25 MIN 990809-6065f517e2a27.png

Confluence and Jira Service Management: The ultimate knowledge management duo

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Lean project management: Visualise your projects with Epic Sum Up

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

The complete guide to keeping a team on track in Trello

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

Using data to streamline teamwork with Confluence Analytics

Details

1363163-61494c2110202.svg 17 MIN 990809-6065f517e2a27.png

Shape up your team by building a shared understanding

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

Building scalable culture through onboarding and enablement

Details

1363163-61494c2110202.svg 37 MIN 990809-6065f517e2a27.png

Getting started with the Jira Service Management virtual agent

Details

1363163-61494c2110202.svg 37 MIN 990809-6065f517e2a27.png

How Atlassian uses Jira Service Management for better HR solutions

Details

1363163-61494c2110202.svg 43 MIN 990809-6065f517e2a27.png

Jump-start your Atlassian cloud journey

Details

1363163-61494c2110202.svg 11 MIN 990809-6065f517e2a27.png

Trello Enterprise meets Atlassian Admin

Details

1363163-61494c2110202.svg 15 MIN 990809-6065f517e2a27.png

Make incidents suck less: 10 battle-tested tips

Details

1363163-61494c2110202.svg 26 MIN 990809-6065f517e2a27.png

Accelerate cloud migration and operations on AWS at scale

Details

1363163-61494c2110202.svg 37 MIN 990809-6065f517e2a27.png

Work differently with Atlassian Together

Details

1363163-61494c2110202.svg 33 MIN 990809-6065f517e2a27.png

DISH Network's journey to driving quality with Analytics and Atlassian tools

Details

1363163-61494c2110202.svg 32 MIN 990809-6065f517e2a27.png

Customer case study: Unlock Trello’s work management capabilities

Details

1363163-61494c2110202.svg 35 MIN 990809-6065f517e2a27.png

The Power of connection: How practicing connection can transform teamwork within your organization

Details

1363163-61494c2110202.svg 11 MIN 990809-6065f517e2a27.png

From legacy to launch: SEB’s journey to Jira Service Management

Details

1363163-61494c2110202.svg Customer stories 28 MIN 990809-6065f517e2a27.png

A Jira enterprise success story: Applying CI/CD solutions

Details

1363163-61494c2110202.svg 22 MIN 990809-6065f517e2a27.png

The Sole Survivor: How Fidelity Investments reduced Jira customizations by 99%

Details

1363163-61494c2110202.svg 15 MIN 990809-6065f517e2a27.png

The secret weapon: How to increase collaboration between product and support teams

Details

1363163-61494c2110202.svg 16 MIN 990809-6065f517e2a27.png

Build a blueprint: How to make your cloud migration a transformation

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Upgrade your meeting management with Confluence

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Powering async collaboration with Confluence and Miro embeds

Details

1363163-61494c2110202.svg 23 MIN 990809-6065f517e2a27.png

Extending PUMA’s digital workplace with Atlassian tools

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Back to basics: Focus on flow

Details

1363163-61494c2110202.svg 39 MIN 990809-6065f517e2a27.png

A Jira Service management blueprint for non-IT teams

Details

1363163-61494c2110202.svg 47 MIN 990809-6065f517e2a27.png

Amazon CodeCatalyst Overview & Working with Jira Extension

Details

1363163-61494c2110202.svg 46 MIN 990809-6065f517e2a27.png

Atlassian Analytics bootcamp: Power data-driven decisions

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Bitbucket Cloud migration strategies and similarities with Bitbucket Data Center

Details

1363163-61494c2110202.svg 26 MIN 990809-6065f517e2a27.png

Cut Waste by Aligning Product, Design, and Engineering Teams with Seamless Work Management Integrations

Details

1363163-61494c2110202.svg 13 MIN 990809-6065f517e2a27.png

From PPM to LPM with Jira, Jira Align, and Tempo

Details

1363163-61494c2110202.svg 47 MIN 990809-6065f517e2a27.png

Governance in the open organization

Details

1363163-61494c2110202.svg 32 MIN 990809-6065f517e2a27.png

How G+D uses the Atlassian stack to innovate and navigate transitions

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

How to run better meetings with the help of Confluence

Details

1363163-61494c2110202.svg 26 MIN 990809-6065f517e2a27.png

How GoDaddy adopted new ways of working in the Atlassian cloud

Details

1363163-61494c2110202.svg 10 MIN 990809-6065f517e2a27.png

Incident management in space: How to create an out-of-this-world service desk

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Individuals and Interactions over Processes and Tools—We're all still adjusting to remote work life.

Details

1363163-61494c2110202.svg 47 MIN 990809-6065f517e2a27.png

Introducing a Venue for your DevOps Team Concert: Let’s Get on Stage

Details

1363163-61494c2110202.svg 22 MIN 990809-6065f517e2a27.png

Make a memorable first impression on video: The TEA method

Details

1363163-61494c2110202.svg 32 MIN 990809-6065f517e2a27.png

Product information; expensive, cheap, or priceless?

Details

1363163-61494c2110202.svg 12 MIN 990809-6065f517e2a27.png

Seamless collaboration with Jira and Amazon CodeCatalyst

Details

1363163-61494c2110202.svg 6 MIN 990809-6065f517e2a27.png

Security in Jira: Integrating development, security, and operations into Jira, Gitlab, and Snyk

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

Speedy issue resolution at Bombas with Jira Service Management

Details

1363163-61494c2110202.svg 27 MIN 990809-6065f517e2a27.png

Tame the data chaos: tips to automate, clean, and scale your Jira instance

Details

1363163-61494c2110202.svg 10 MIN 990809-6065f517e2a27.png

Unleash the potential of your products: Collaborative product documentation with Confluence and Scroll

Details

1363163-61494c2110202.svg 23 MIN 990809-6065f517e2a27.png

The play workshop: Building psychological safety at work

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

Chaos to collaboration: Bringing cross-functional teams together with Confluence

Details

1363163-61494c2110202.svg 10 MIN 990809-6065f517e2a27.png

Building a digital team in Ukraine powered by Atlassian tools

Details

1363163-61494c2110202.svg 28 MIN 990809-6065f517e2a27.png

How Lufthansa Systems serves over 300 airlines with Jira Service Management

Details

1363163-61494c2110202.svg 17 MIN 990809-6065f517e2a27.png

Meet the Atlassian team that protects your data

Details

1363163-61494c2110202.svg 45 MIN 990809-6065f517e2a27.png

From hierarchies to circles: An evolution of work habits

Details

1363163-61494c2110202.svg 38 MIN 990809-6065f517e2a27.png

Accelerating value delivery by empowering autonomous teams

Details

1363163-61494c2110202.svg 39 MIN 990809-6065f517e2a27.png

The Uber Stream: Combating task loneliness silos in software teams

Details

1363163-61494c2110202.svg 44 MIN 990809-6065f517e2a27.png

Mastering complexity in software delivery with platform engineering and Compass

Details

1363163-61494c2110202.svg 44 MIN 990809-6065f517e2a27.png

The subtle art of not building an awful Confluence site

Details

1363163-61494c2110202.svg 35 MIN 990809-6065f517e2a27.png

Up-level your cross-team collaboration with seamless integration

Details

1363163-61494c2110202.svg 42 MIN 990809-6065f517e2a27.png

Optimize your Atlassian tools: Strategies to drive lasting adoption

Details

1363163-61494c2110202.svg 15 MIN 990809-6065f517e2a27.png

3 ways to turn your stakeholders into Jira admins (and still sleep at night)

Details

1363163-61494c2110202.svg 9 MIN 990809-6065f517e2a27.png

Choosing the right Confluence plan

Details

1363163-61494c2110202.svg 14 MIN 990809-6065f517e2a27.png

Capital procurement dollars and sense: Leveraging Assets at Ginkgo Bioworks

Details

1363163-61494c2110202.svg 24 MIN 990809-6065f517e2a27.png

Commonwealth Bank of Australia: Engineering transformation at scale for 25,000 Jira users

Details

1363163-61494c2110202.svg 31 MIN 990809-6065f517e2a27.png

Crush your multimillion-dollar campaign goals with Trello, Confluence, and Jira

Details

1363163-61494c2110202.svg 21 MIN 990809-6065f517e2a27.png

DevEx as a service: The rise of platform engineering

Details

1363163-61494c2110202.svg 49 MIN 990809-6065f517e2a27.png

Empower your Agile transformation with Jira Align

Details

1363163-61494c2110202.svg 13 MIN 990809-6065f517e2a27.png

Enterprise-grade Cloud: How Atlassian is enabling secure collaboration

Details

1363163-61494c2110202.svg 40 MIN 990809-6065f517e2a27.png

How Crocs implemented ITSM best practices to accelerate teamwork and growth

Details

1363163-61494c2110202.svg 33 MIN 990809-6065f517e2a27.png

How to unlock high-velocity teams with Jira Service Management

Details

1363163-61494c2110202.svg 42 MIN 990809-6065f517e2a27.png

Let’s GSD (get sh*t done) with OKRs

Details

1363163-61494c2110202.svg 13 MIN 990809-6065f517e2a27.png

Ongoing onboarding with Trello and Confluence

Details

1363163-61494c2110202.svg 43 MIN 990809-6065f517e2a27.png

“Open company: Your path to a smooth Cloud migration

Details

1363163-61494c2110202.svg 13 MIN 990809-6065f517e2a27.png

Break down silos without breaking the bank

Details

1363163-61494c2110202.svg 16 MIN 990809-6065f517e2a27.png

Discover the power of automation for Confluence

Details

1363163-61494c2110202.svg 16 MIN 990809-6065f517e2a27.png

Service projects: Task-sharing made easy

Details

1363163-61494c2110202.svg 16 MIN 990809-6065f517e2a27.png

Level up your DevOps with Progressive Delivery

Details

1363163-61494c2110202.svg 15 MIN 990809-6065f517e2a27.png

DevOps best practices to better manage your Jira instances

Details

1363163-61494c2110202.svg 8 MIN 990809-6065f517e2a27.png

Drawing and Diagramming in draw.io - a different kind of DnD

Details

1363163-61494c2110202.svg 11 MIN 990809-6065f517e2a27.png

Stitch It together: how to integrate Atlassian with all your other tools

Details