A Jira Service management blueprint for non-IT teams

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A Jira Service management blueprint for non-IT teams

Jashua Haque
Business Analyst
NextEra Energy
Alyson Lamb
SR IT Business Systems Analyst
NextEra Energy
Catherine Ponti
IT Business Analyst
NextEra Energy

Service management tools and practices are no longer just for IT teams. They can enable any team — from finance to marketing — to optimize their work, simplify processes, and improve visibility across teams. At NextEra Energy, non-IT teams across the organization use Jira Service Management to field requests with ease and reduce administrative overhead. In this session, learn NextEra’s blueprint for getting business teams started quickly with Jira Service Management, as well as how they coexist and collaborate with other teams in their organization using ServiceNow.

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